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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37231 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1373 Showing 27,441-27,460 of 37,229 reviews
  • Rated 4 out of 5 stars

    Beautiful! But we had a critical issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console but something happened with ours where it just wouldn’t turn on one day. Wasn’t overheated or anything. We were on the phone with Microsoft for over an hour troubleshooting it and ended up having to send it in... will be 3-4 weeks before we either get it back fixed or get a new one mailed to us. Normally Microsoft would send a loaner while it’s being fixed but with the lack of product available right now we must wait

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robust Entertainment system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just complete my 4K entertainment system. Robust system the powers video entertainment while providing backwards compatibility with older titles.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much better speed an storage than the Xbox one. Great upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much faster to load than Xbox One! Snow runner took minutes to load and then more minutes to load map and XS does the same in under 30 seconds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Graphics speed all as advertised. Fast downloads and great game speed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t bought a console in years. Well worth it. Absolutely fun and amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBox Series X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product’s price was inline with other stores’ prices. Best Buy got the XBox in when promised. Pick up was quick and easy. The game console is a Christmas gift so it hasn’t been used yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft did a good job with the next gen. I just wish it was made with more internal HD space since a game when downloaded takes up a lot of space. Definitely need an external HD.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for taking some time to share your thoughts with the community, we appreciate it! We're thrilled you are enjoying your new Xbox Series X Console, and the next-generation gaming experience it hosts. We know storage space can be difficult to manage, and we've built a resource to help users maximize their capacity. Find all the details you need to establish the perfect configuration for your setup, here: https://support.xbox.com/en-US/help/hardware-network/storage/manage-storage

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good but not flawless

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wednesdays game nights FTW. Love Playing games in 4k at 120fps, image quality it too notch. I am a dissatisfied however with some of the issues I have had with this. I had to pay Dolby for an Atmos license but you can't use eARC without the sound cutting out at 120hz. This is an issue with several TV brands so it isn't my Sony that's the issue. I get HDMI 2.1 is bleeding edge but this is a little frustrating.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that you're enjoying your new Xbox Series X overall, but sorry that there's an issue with the sound on your Sony TV. First, we recommend updating the firmware on your TV set to see if that resolves the problem. If that doesn't work, please reach out to our team at Xbox Support for assistance: https://support.xbox.com/en-US/contact-us

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my son and he loves it. Bought one for myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox series S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this new Xbox! We were able to order it and when we picked it up, curbside delivery, they brought it out to us!! So easy and convenient! Store employee was very nice too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great iteam

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great console my son loves it and ks really happy about the qualitty of the iteam

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox Series X is great. Good storage capacity and fast downloads. The price was great too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I play it way more often than my ps5. Buy one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Console Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Series X has amazed me on how powerful of a system it is, and the library from GamePass and it’s backwards compatibility options are worth having the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful gaming machine would highly recommend to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and beautiful...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When uncle Phil said "This is the most powerful console ever" believe it..... powerful CPU in addition to its monstrous GPU and SSD. You'll be impressed with the speed this machine boot up!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get one for yourself!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome console! This is great for both old and new Xbox users. It’s a quick and Easy set up. All of the games you purchased from the xbox one era are available to download and play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. I ended up being Getting a good price on the xbox after some deals going on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased during the app product drops they were having. $349 for the xbox series x

    I would recommend this to a friend