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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37167 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance, impressive graphics, and high-speed capabilities of this console. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains highly positive. Overall, owners are very satisfied with the console's reliability and seamless gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 148 Showing 2,941-2,960 of 37,167 reviews
  • Rated 5 out of 5 stars

    Next Gen is Truly Next Gen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been extremely impressed thus far and have had no issues at all. This thing is amazing, especially if you have a new TV that supports HDMI 2.1. The quick resume is something I never knew I needed and now I can't live without it and not to mention the value of game pass. I have nothing but good things so far. All I can suggest is getting a new HDMI 2.1 4k tv that supports high refresh rates, turn off the lights and start up Forza Horizon. You will be impressed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your thoughts with us. We are happy to hear that you are enjoying the Xbox Series X.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Top notch next gen console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting a long time for this and It did not disappoint! I love the design, it's a incredibly quiet console, and a real beast of a machine. Really bummed that Halo Infinite is delayed till fall 2021 but after the fiasco of Cyberpunk.. I'm okay with it. The optimized XSX games look and play amazingly. I would 100% suggest getting a monitor or tv that has HDMI 2.0 capability to utilize the biggest XSX features. Excellent console and I'm very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Next Gen are we there yet ?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first thought when I opened it was wow this is a big consoles . I mean it takes up a lot of space but I suppose it has to for some really high end hardware and good air flow . You know I wasn’t actually as impressed as I should be . I don’t know if it’s the same layout as far as the Xbox home guide the guide still feels a little clunky and slow . The WiFi is really fast but hdr game mode made my games look bad I had to turn it off . The controllers still have to use batteries . I mean really this is what generation of Xbox now and we still use batteries , why aren’t they rechargeable batteries by now ? The graphics run great on 4K XS games . Although it has crashed a few times and cyber punk didn’t work well on the game system either I ended up returning it . I would say I’m leaving my review at a 4 star reason being it still has day 1 bugs that need fixing and theirs hardly any games optimized for it right now . So I feel like I have a good gaming console with no next gen games . In a way I kinda feel cheated maybe that’s just me .

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for sharing your thoughts and feedback on your new Xbox Series X. We're glad that you're enjoying its overall power and enhanced graphics, especially in glorious 4K. We hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Open box Series X

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open box labeled "excellent" condition. Description matched the item. Have been using it for about a month now and no problems. Came with everything I needed as well (cables and controller).

    I would recommend this to a friend
  • Pros mentioned:
    Console, Overall performance

    Rated 5 out of 5 stars

    Microsoft's Next-Gen is very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curbside pickup at store was flawless, always great customer service. If you like the Microsoft ecosystem, this is more of the same great Xbox stuff. Very powerful system and it looks really nice and is far more compact than PS5. No exclusive games quite yet however the lineup looks very promising. Great controller, great performance, and all at a price that will run well for the next 5-6 years. If you can score one and love the Xbox this has to be in your livingroom.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Great new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement over my Xbox One S. Great graphics, super fast load times. Quick resume feature is very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Loving this thing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this console! I have had plenty of systems over the years. Last gen I had both Xbox one, Wii U and PS4. Honestly wasn’t happy with either for very long. I haven’t enjoyed a gaming console since the Xbox 360. This system is so lightning fast. Load times are almost non existent and games look great! The packaging the system came in was beautiful! The only thing that got me confused was that my controller came all scratched up like it was used already. Oh well :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it. He loves the memory storage. He constantly plays it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Worth the wait and worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the Series X from Xbox One. The graphics are infinitely better and it operates much faster than the One. Most games are compliant from the previous Xbox (unless they specifically say otherwise). We had been monitoring multiple sites to try to find the Series X. The store didn’t have it in stock in store, but we were able to order it for in store pick up and got it within a week.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best performance console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Xbox they know what they’re doing. Fantastic speed, graphics is phenomenal, I have a PlayStation 5 and I love it for the exclusives but as far as performance Xbox wins. Not saying PlayStation isn’t better… it’s just slight differences that I notice in gaming performance

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great console for this generation of hardware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To this point, I've gotten this system setup and played about 10-15 hours of games on it and 4-5 hrs of movies. I can say without a doubt that this is faster and more responsive in menu navigation than previous console generations - but I think that was the point with the power of the hardware. The games look great, and the power comes back in to deliver on the 4K @ 120 FPS. Assassin's Creed Valhalla looks and performs exceptionally with my LG C9 OLED and this console.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance, Speed

    Rated 5 out of 5 stars

    Series X delivers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Graphics, speed, and super quiet fan. Ultimate performance. You'll be very happy with this awesome system

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best deal in gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox series x with all access is the absolute best deal in gaming, this console Is no joke when it comes to playing new and old games in 4k and at higher fps, insane value with 2 years of gamepass ultimate, only gripe is that only comes in 1tb and had to purchase a 2tb Samsung t7 ssd for additional games

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Series X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Had an Xbox one and worried about the time it would take to move everything over to the new system. Was surprised how quickly it all came together. Was done with the setup in and was able to play within 20-30 minutes. Load times are shorter, graphics are awesome. Not many games out for it yet, so holding off until there are some more titles made for it might not be a bad idea. Either way it's a good console and I have really enjoyed it so far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted to hear your transfer process was seamless and quick! Thank you for taking a few minutes to share your insights with us. We're thrilled to hear you were playing within 20 minutes of booting up, and that you are really enjoying the optimized graphics capabilities and fast load times. To build out your game library at an affordable price, we recommend pairing you new Xbox Series X Console with Xbox Game Pass Ultimate, which will instantly grant you access to over 300 of the latest and greatest game titles and genres: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    It was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with this product. Got the day it came out and was very excited to play it. The quick resume is extremely convient and there are games that i havent played in months, that when i play open my last session. The controller feels good too. Was a bit dissapointed that the user interface was the same as the xbox one s but thats just me nit-picking. There also not that many games exclusive to it so this is a long-term inventment.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Arturo,

      The added Quick Resume functionality of your new Xbox Series X Console is a major upgrade! Jumping right back to where you left off is truly game-changing in the most literal sense. We're thrilled you are enjoying your sessions with your new setup! Thank you for taking a few minutes from your day to share your feedback with us. We appreciate it, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Superior choice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having played both Series S and X I can say the X is worth waiting for. I have nothing negative to say when I compare it to the S. None of the crashing issues I had with the Series S. Games load much faster, play more smoothly and has about double the storage space (and no crashing every 10 minutes.) Definitely worth its investment if you play video games more than a few hours a week. I guess my only knock could be that storage space isnt externally expandable.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. If you have the extra money and want to enjoy the what this gen of console gaming can offer, then you won't be disappointed with this. I also have a PS5 but this Xbox falls nothing short of it. Enjoy putting hours into this and taking advantage of the performance it can deliver. I actually like the design a lot and can fit it somewhere nicely into my setup.

    I would recommend this to a friend
  • Pros mentioned:
    Console, Graphics, Load times

    Rated 5 out of 5 stars

    Xbox Series X

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute Beast of a console! Fast load times noticable better graphics, nice feel to the new controller.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Awesome Mini Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely in love with this thing. It honestly gave me a reason to jump back into gaming because it's never looked so good. Crisp 4K details at 120hz is very hard to compete with in the PC world. Definitely getting a bargain here when it comes to performance. I would recommend anyone to upgrade to this model cuz it is heat.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the gaming console even the controllers everything about it is amazing

    I would recommend this to a friend