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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37167 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance, impressive graphics, and high-speed capabilities of this console. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains highly positive. Overall, owners are very satisfied with the console's reliability and seamless gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 37,167 reviews
  • Pros mentioned:
    Console, Graphics
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great graphics, my son loves it! Plays it for hours straight, doesn't lag. Controller is nicer than last gen.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Series X.... F T W

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man,I came from Sony to this thing and am I super impressed,especially with the game pass ultimate....best bang for the bucks as I don’t see a need to purchase another game in the future!!!not to mention the speed of this beast as you seamlessly switch from game to game on an instant....graphics are phenomenal too as everything is buttery smooth 60 FPS at least

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Welcome to the Xbox family! We're glad that you're enjoying the speed and power of Xbox Series X. Thank you for sharing your experience; we hope you have a lot of fun with your new Xbox.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Fast loading and Amazing Graphics.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is simply amazing. The loading speed compared to my Xbox One S is incredible. The graphics are beautiful and smooth. Absolutely love playing Forza Horizon 4 on this beast and Sea of Thieves has to be seen to be believed. I'm not the type to pre-order anything...I'm a wait and see kind of guy, but this time I wanted to be on the front of something so I pre-ordered...and boy am I glad I did. My kids and I love this thing. Good job Microsoft!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey George,

      We're glad that you and your family love your new Xbox Series X! It's great to hear that you're enjoying its lightning-fast load speed and enhanced graphics, too. Thank you for sharing your experience; we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice console! Load times are quick. Easy set up. Games look great. Plays well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Newest Xbox

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, worth it! Definitely recommend getting a fan to go over top of it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best Xbox yet

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XBox Series X is a powerhouse, feature packed, and slick looking game console. This is what 2 decades of perfection looks like. Microsoft has delivered on every aspect of this console and its online xbox services. Combining this console with gamepass, and you and will never have a problem finding something to play. I bought this console in hopes that it would make splitscreen ARK Survival evolved, a better experience. Let me tell you, I am happy to report that it did. The game looks and performes so good on the series x. I can split screen with my kids and we have no tether to each other. The series X is able to run the whole map for each person individually. No lag in the menus, and the raytracing makes running through the woods very imersive. Overall I am extremly happy with the Series X. The price of this VS upgrading my PC really helped justify buying it. Also the fact that the series X is perfect for playing games with kids. PC still is not very family friendly after all these years. My only complaint is the overpriced storage upgrades for the series X.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection to my TV was easy and convenient, but I was trying to connect it initially to my large desktop screen and it would not work. The system is great and I really enjoy the game and control that came with it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Next Gen Gaming at its Best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next gen gaming is awesome to say the least. I was fortunate enough to get my hands on both the Xbox Series X and also a PS5, and, while I am currently playing more PS5 (purely as a result of recent game releases, mainly Ratchet & Clank, a PS5 exclusive), Xbox Series X is second to none. Without having two identical TVs set up next to each other, it's difficult to directly compare graphics between the two systems, but I can honestly say that I do not notice any difference when switching between the systems. Both offer superb gaming experiences. If you are hesitant to take the leap to a next gen console for whatever reason, you will not be disappointed doing so. My one caveat is that, if you don't own a TV that's powerful enough to handle the output of these systems, I personally do not see a reason to make the purchase at this time. I had an older 55 inch 4K TV (generic brand, can't recall off-hand the exact brand, but it was not a Sony, LG, etc.) when I purchased both my Series X and PS5 -- I did so because I was also going to be purchasing a new TV around the same time -- and after playing on the older TV and my new TV (55 inch LG CX OLED), the difference is night and day. When playing the new systems on my old TV, I told my friends that it was hard to tell a difference in graphics as between the next gen systems and their older versions, but the new TV makes it plain as day. So, if you don't have the TV to power the Series X (or PS5), I personally would suggest holding off until you do. But if yo have the right TV (or are in the market for one), I STRONGLY recommend the next gen systems.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Xbox Series X is the way to go!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just STUNNING!!! The power and graphics is unreal. Being able to use the game pass to play games online. Just awesome. I wanted a 4k gaming console and its able to provide that for me. I would have preferred building a PC but with covid and getting the graphics card etc. It was much easier waiting for the Xbox to restock and purchase. Love the amount of storage. I probably downloaded 20 games with no issue. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Series X 1 Month Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using my series x for about a month now. No complaints. It's snappy in every measure and quick resume is a handy feature. I've noticed some games that require an internet connection don't work as well with that feature. They have to "sign in" again which interrupts the seamless transition. Way better than a xbox one. Especially compared to that launch. Don't expect the user interface to be any different. That part looks exactly the same.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Surprised by the speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, the updated graphics are nice but they aren't going to blow you away. The speed is what makes it so great. I have very little time to play during the week and this thing has really allowed me to get more time in than usual. I turn it on and it's instantly booted up. Plus I can have 6 different games running concurrently at the same time that I can switch back and forth to play. Throw in all of games you get with Gamepass and you can't go wrong with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An Actual Box for gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been running this since the release date, no hiccups discovered yet and the heat dispensed seems average to me considering the power it is generating. The console is very heavy considering the size, which I thought would be awkward considering the shape, however it isn't. I do miss however, and I wasn't even paying attention all this time that some ports were removed, because since the Xbox One release they have been on all the consoles. The HDMI In and IR Blaster ports are gone, which means I now I have to fiddle with another remote in the occasional time I want to watch TV. Not a deal breaker, but be warned if this is important, you may have to route your setup differently. I do not use the controller so no input there, I prefer the Elite versions. Boot up time is very quick, and quick resume is awesome. It's nice to get back into gaming quickly and smoothly. I do not hear any loud fan noises or unusual bluray drive sounds. Dumb me at first placed the game disc in upside down (I have it standing up and didn't process the drive was probably backwards from what I would assume since it is close to the edge) and thought the drive was bad, the system failed to notice the disc was upside down and it didn't spit it back out. Guess I was too eager to boot it up and play. :) It was a nice jump from the Xbox X, but I could see where coming from an even older model would really be a wow factor. I am surprised MS didn't price these higher coming out the gate, but am thankful. The expansion memory card works flawlessly, however the size available at launch and the price of almost half the console doesn't make it worth it right now unless you really game a LOT of titles at once and don't have time to shuffle them around on the hard drives.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best System

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than Ps5 i must say! Ive been a Playstation fan my whole life but i gotta say im with xbox now

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    After 9 Months of hunting for an Xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After so 9 months for searching the Xbox since November, on July this year I finally got my hands on the new Xbox, I love the graphics and everything, this is a 10/10 for me

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're excited to hear you were finally able to get your hands on one! We know your new Xbox Series X Console can sometimes be hard to come by, and we're thrilled you stuck it out. We're happy you are enjoying the optimized gaming experience it hosts! Thank you for sharing your thoughts with us, we appreciate it. We're glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Xbox review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Wish the OS was updated, but it is no big deal. Runs smoothly, graphics are excellent, and overall an excellent purchase. Best Buy made the process very smooth and would only recommend purchasing the Xbox through Best Buy; nobody else.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Consider me impressed, Microsoft!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually use my PS5, but when this came in stock, I couldn’t help but get it. And WOW. It’s actually…really great? I think the new system looks amazing cosmetically. The set up was easy and I love the way things are organized. So far, the game pass is ABSOLUTELY worth it. The graphics are wild (double check what TV you have so you can utilize the best graphics you can)!!! Definitely worth to have.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    "The Xbox Series X: A Gamer's Dream Come True"

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the Xbox Series X is an awesome console! The graphics are amazing, the load times are super fast, and the controller feels really comfortable. I also love the backwards compatibility feature, which lets you play older Xbox games on the new console. Overall, I think it's a great investment for any gamer!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Nothing like it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy pickup experience. Beautiful packaging and unboxing experience. The difference is night and day with Forza Horizon 4. This lives up to all expectations. I don't know why this beauty got negative reviews over no being able to pre order it? Demand is high for a reason. Great job Microsoft and Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xxxcla, very clear picture, easy to operate.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item for my grandsons so that they wouldn't have to keep transporting theirs from home to my house best thing I ever did. However, this item works so well, no problems.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Love my upgraded X Box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend this one over the Xbox s. The size is do able but overall great system! Doesn’t overheat like the other system I had, Enough storage for my games!

    I would recommend this to a friend