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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37236 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1621 Showing 32,401-32,420 of 37,236 reviews
  • Rated 5 out of 5 stars

    Big upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big upgrade over my previous Xbox One. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best console ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all the games I can play and the quality of the images

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every Penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s incredible. Worth every penny. Be sure to have a 4K tv to experience it the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XboxSX next gen at it's best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Been enjoying it more than the other hot item this holiday season!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is good I got my x box fast it was delivered to my car pretty quick

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves his Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son and we finally got it he was very eager to get it and we did

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great next gen system

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great powerful system. Glad I was able to get on Launch day. Thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great gaming console for gamepass. thanks best buy for inventory

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!!! A fantastic upgrade from the series S.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX over PS any day!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Response time is much quicker I guess dude to the processor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loves this console it was well worth the wait as they say!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Setup is easy if you download the app to your phone. Zero complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As good as you wanted it to be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As food as advertised. DESTINY 2 is a different game experience on the new console.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Deceived

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this was a drop deal that came with a controller and three free bonus games. I waited two weeks for the deal to become available. The second it was available I attempted to purchase it and a pop up would appear stating all items in your cart are unavailable. I tried for over two hours and it finally allowed me to check out . It appears one of the free games were unavailable. So instead of pulling the unavailable game from the deal and replacing it with another , they apparently pulled all three!! I asked about my free games when I picked it up from my local store and the girl told me they weee already preloaded in the console . She obviously didn’t know what she was talking about but this was a Christmas gift and I needed it so I took it. Just sucks that the three games were part of the deal then you get told a lie and you leave with just part of the transaction you paid for. I tried contacting Best Buy customer service but they were useless. Like most companies these days , it appears they contracted customer service to a foreign country and they read from cue cards. I can only provide a score on my experience, not the console itself , as I didn’t play with it . As stated it was a gift to my son.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    W for Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome console. Major upgrade over my Xbox one X Scorpio edition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A1 Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console. Huge upgrade for anyone coming from the previous generation Xbox.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Tyler,

      We're thrilled you are enjoying the next-generation gaming experience your new Xbox Series X Console hosts, and excited you have noticed the changes we've made over past models. The improved user interface and optimized computing power are truly unmatched, and we couldn't be happier you have found it to be a beneficial addition to your gaming setup. Thank you for taking some time to share your feedback with us! We appreciate it, and are glad it was a good investment for you.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox Series X (Powerful Console)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit. Not so much of an Xbox fan, but you can deny how powerful the system is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Gen greatness!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! Exactly what I wanted and it looks great too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the console, but it has had some bugs since launch. If you have an Arctis 9X headset it will cause issues if you don’t turn it off before turning the console off. The console will start back up and controllers will be unusable without a hard reset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greatttt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best money ever spend gretttttttttttttttttttttttttt

    No, I would not recommend this to a friend