Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37168 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance, impressive graphics, and high-speed capabilities of this console. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains highly positive. Overall, owners are very satisfied with the console's reliability and seamless gaming experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 37,168 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Had to return the first one...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After surprising my son with this new XBOX which he was super excited and immediately put it all together. He had an old XBox One that I bought him almost 10 yrs ago so he got his use out of it and it was refurbished from BB as well. After playing on it initially, he discovered he was unable to connect his account to get all of his data. After some not-so-good experiences with the Geek Squad and no real help from Microsoft, we ended up returning it and getting another one and it works perfectly, my son is enjoying his new console.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Xbox x

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my sons birthday. This system has blown him away. H as be ownef every xbox made and thid one is bar far the ultimate game experience The speed. Graphics, online capabilities. Thr best buy this now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    120hz and 1TB makes a difference

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible performance. We have a xbox 360, xbox one, i think one from 2 years ago was a xbox one x and now this xbox series x... each one has is a little better than the last. 1TB and 120hz refresh is soo nice

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Fantastic game console!

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Grandsons love their new Xboxes! They were very excited to have received them from their grandpa and grandma! They love the new graphics and performance!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Favorite Xbox yet.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't bought an Xbox since the 360, since buying this one I’ve had 0 issues, works great, high quality gameplay. Not too big either can be standing or laying down.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 4 out of 5 stars

    Xbox X Gaming Console review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Microsoft Xbox X is a very well built gaming console. It is relatively quiet when in operation and the Xbox controller is hefty and feels comfortable to operate in the hands. My only issue with the controller is that it is not rechargeable and requires two (2) AA batteries. Otherwise, it is a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Xbox Series X

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and I bought this as an upgrade from our Xbox One. Great performance and a solid design at a very good price.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    The best xbox console

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a series s, and although the series s is a good system, the series x is a lot better. Its capable of running next gen games the way they should run. Looks great on a 4k tv and has more storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    XBOX RULES

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High performance and as always outputs a high performance high quality picture to best suit gaming

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Makes kids loud.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son in hopes of keeping him quieter. Turns out, just made him louder. He yells when ever he plays. Also learned some new words like Noob (a new person to video gaming) and Hacker (an opponent who is good and may possibly be cheating). Graphics look good though. Load times (?) are faster.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the money?

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I was due for an upgrade after 6 years. My Xbox one S had 4k gaming and I didn’t feel the need to upgrade. If it wasn’t for helldivers I’d still have my one S. Made the switch and games are much more responsive and video quality overall is tremendously better.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best Xbox Yet!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy made the pickup of my order so easy! After waiting for what seemed like an excruciating number of months for an opportunity to buy the console, I was thrilled to finally land one! And boy, was it worth the wait! The graphics, the speed at which everything loads... it's everything I had hoped it would be. I am so happy with this console!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Bang for your buck!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X is an amazing piece of hardware. Paired with a 4K television, games look incredible. Not to mention the extremely fast load times, quick resume multiple games, smooth interface, and backwards compatibility. I love being able to still communicate in parties with friends who are still on Xbox One. Highly recommend this console. This really feels next-gen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best next gen system if you can grab one. Period.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing console! Microsoft really did an excellent job with the system. With it being the most powerful console, quick resume, and with the Bethesda deal just being closed, along with gamepass, the Series X is the greatest value in gaming. So glad I was able to grab the system. Mad props to Best Buy for allowing me to get one at launch! So glad I did! 5 stars.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Overhyped if you already own an Xbox One X.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick Resume is a nice new feature. Cold boot time is significantly faster than previous models. With big title games often being larger than 80-100GB in size, 1TB really isn't enough storage. This should have had 4TB internal storage minimum. All Series X|S optimized games must be on internal storage or proprietary expansion card. You can still play older games off an external HDD. I have the additional 1 TB propriety expansion card but I am NOT a fan of this overpriced storage. I feel like Microsoft should have come up with a better solution than making us move files back and forth from internal to external storage. While you can orient the system horizontally, you will find that the bottom of the system builds up heat on the bottom quickly. A vertical orientation is certainly the most efficient but you may find it a bit challenging to make that work in an entertainment center, as most other devices are horizontally oriented. You definitely want to give this thing at least 4 inches clearance on the right and top for ventilation. Timing on the system is disappointing as Halo Infinite was postponed, I expect that as developers catch up with the technology we will see more impressive games. If you play "The Medium" on this console and see strange video artifacts, don't be alarmed your console is probably fine, it is the game. I have witnessed this on all 5 Series X consoles I have played on. If I hadn't seen this on multiple units purchased from different vendors, I would have been furious thinking that a brand new console was defective. So far this is the only Series X|S optimized game I have seen this occur on. I recommend this over the Series S for two reasons: 1.) The UHD Blu-ray, I like to watch movies and 2.) the Blu-ray drive, I like to be able to be able to play my older games and I like being able to purchase used games at a much more reasonable price. When we lose that physical media, we are locked into the often over-priced Microsoft Store.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    It’s huge, but it’s awesome.

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    t’s a behemoth simple put. Besides that it is a really amazing console. Just setting it up and downloading a few games for my son, I could really notice the download speed and performance upgrades. Does not run hot so far it has been running terratech in 4K hdr for about half hour. See picture. The Xbox one x would easily hit 150 degrees Fahrenheit.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Xbox! What more can I say? Needed the larger storage and to see how much more smoothly it ran verse my series s.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great Xbox!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox is great, I absolutely love it. It’s quite a bit faster than my Xbox One X and the graphics are phenomenal. My only complaint, and to me it’s not that big of an issue, but when the Xbox installs discs, it can get kinda loud. It’s a noticeable difference from the previous generation Xbox, but if that’s my only gripe, then I think that I still bought a good product

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted that you love your new Xbox Series X. It's great to hear that you're enjoying how much better games load and look, too. Thank you for sharing your experience; we hope you have a lot of fun with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Welcome upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son loves it, way better graphics and much faster than the 1S. No longer complains about lagging and grainy picture

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBOX Series X seems pretty great so far

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up and get going with downloading Starfield and playing within the hour. The overall use of Xbox has been very positive with little to no issues. I was very surprised by how quiet the console is even while running Starfield/Forza Horizon 5. You cannot even tell the console is on. With how quiet the console is, I have been thinking on switching to my new Xbox X for all console gaming instead of my PS5 which can be very loud during gaming or even just during boot up. Boot up on Xbox X and Play: Takes minutes to get launched into a game (Starfield) Capacity: Wish it had more space, 1TB got filled pretty quick with just 3 games. Controller: The controller the console came with feels kinda cheap TBH. However, I have gotten use to the texture and feel of it after a week or so.

    I would recommend this to a friend