Customer Ratings & Reviews

Really like the build quality and construction of the Xbox Series X. I just wish there were some high quality first party games to play on this right now. 2021 should bring some good games and make this console that much better.

Works with no problem. Easy to set up with super fast loading speeds.

great customer service and product, came through for a christmas gift

Really enjoy the Xbox Series X. Great product from Best Buy.

What an awesome console. Just wish we had more games without glitches.

This is warning for anyone who purchase a warranty bundle with a gaming console. I recently requested an exchange with a Xbox X controller that came in a bundle via a warranty purchased from Best Buy. The warranty was processed in store at Best Buy, but honored by a third party called the Part Store. The Parts Store sent me a used controller in a box with some bubble wrap with no invoice or manifest. Unfortunately the remote controller for the Xbox that was sent was garbage. It looked nice, but had drift worse than my original remote and sticky trigger buttons. When I went to talk to the Geek Squad about the situation, I was basically insulted by Geek Squad. They stated that the controller I received did not appear to be something that the Parts Store would send. That I would be responsible for reaching out to them to resolve the issue on my own. Working with the Parts Store over the phone was nightmare. They hung up on me multiple times and would play games saying that system was acting up and they could not help me at the time. Also saying things like we will give you a one time exception. Which makes no sense because they sent me garbage for a warranty plan that I purchased. I ended up having to call the Best Buy store in Killeen and make a appointment with the Geek Squad team just to request a replacement remote. This would be my third time physically coming to the store in person for a warranty exchange on Xbox controller. Each time is a round trip of about 30 minutes and 30 minutes in the store. Again the Geek Squad team questioned the original of the garbage remote that the Parts Store sent. They finally processed the request and I assumed all was done. The next day I got an email form the Parts Store wanting me to explain and justify the situation. Which is very annoying . Because they want the customer to be responsible for bad service. When the real question is why is Best Buy building a business promoting warranty memberships and sales on single items with partners who are not doing their job like the Parts Store. I ended visiting a another Best Buy location an hour from my home and speaking with a Manager who assisted me. They gave me a new Xbox remote from the store. They lacked tact and really didn't want to hear about the whole experience for improvement. More than anything they seemed annoyed about helping me. Just want to warn people about the Best Buy warranty services with the Geek Squad and the Parts Store. This isn't really how the situation should have went for a paid warranty services. Very disappointed about that treatment. I recommend anyone who receives replacement components from the Parts Store to record opening the process for your own protection sadly.

Was able to purchase one for my sons birthday! Thanks Best Buy!!!

Blazing fast gaming. Love that it supports 1440p @ 120hz.

Great upgrade over the XBox One. Still need to find the headphones

It’s worth it. Just have fun trying to get one it took me 2 months

Great purchase love all the features that’s included and great price

Good purchase good product it was kind of hard to get but whatever

Great gaming experience, worthy debate against the ps5. Will recommend

Coming from a one X, this is still a massive upgrade. Totally worth it

I really liked how easy it was to buy this through the app, its my first time using it, and I recieved this product with no issues at all.

Great system, 4k hdr, 120hz refresh settings, 60fps, yes please

Next gen gaming is finally here, excited to see how far gaming has come

Absolutely worth the price and upgrade. Gamepass machine

System runs fast and smooth with no problems. Great purchase

Awesome product. Very fun for the kids. Would purchase again!