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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37253 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1740 Showing 34,781-34,800 of 37,251 reviews
  • Rated 4 out of 5 stars

    2021 & beyond

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both next gen should’ve released this upcoming fall 2021. It has plenty of potential. Fingers cross for E3 and new titles that take advantage of this system power

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 2 out of 5 stars

    Broken Xbox X- Still recommend tho

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the X last weekend, worked for about three days then boom no power to the xbox. Ridiculous that a $500.00 product doesn’t even work. Luckily I was able to get another one today so hopefully this one will last longer than a week. On another not tho the games look great and it’s fun to play as long as it works, and the xbox itself actually looks pretty darn cool. Best Buy rocks easy exchange no hassle whatsoever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system with one flaw!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    X-Box needs to provide the abilty to add a sound system to the unit. It is very combersum to try and jerry rig sound out!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stick drift controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good minus the controller, it came with stick drift

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Xbox console

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Xbox. This is the best console Microsoft has ever produced. Makes a great gaming machine when you subscribe to v GamePass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great family fun

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a family gift and we love it! With a Gamepass, you can try different games before you purchase your favorites.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great works as it’s supposed too

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what and Xbox does lol run games it has great picture and controller feels nice.still confused in why it’s not rechargeable yet lol. Quite and sleek

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent pricing however i couldnt buy protection plan do to getting from 3rd party but was on best buy website other than that no issues with console

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Gen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this console is really good. I got it at launch so it has had a few bugs but have noticed improvements over the past couple of weeks! Definitely worth the purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox series x

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system, I don’t know about it anyone else’s but mine cuts off on some games I guess because I’m of the heat not being pushed out or something

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice xbox and price was good. Got it on time, was a gift for my boyfriend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Right up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great with the purchase and store pick up until i ran into a ninja with a bad Attitude so she caught a write up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Half my games don’t work and my disc drive doesn’t download game But 4K and 120fps gameplay is nice Would like a replacement tho

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Next GEN is Here!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great next gen console. I preferred the PS5 because I already got PC and all exclusives of Xbox are on PC as well. But nice little compact console compared to the new PS5!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    What a machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my xbox a few weeks ago and it is far from disapponting. It was a birthday gift and I couldn’t be happier with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good. PS5 is better.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots to like about xbox and gamepass. The reason I gave 4 stars instead of 5 is the controller is inferior to the Dualsense controller on the PS5.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    XboxX Good, Game pass Ok.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great System. - Forcing you to buy the Microsoft Game Pass is ok just the games are not that good. Lot of old games and only a few new ones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good frames in the Xbox but I think sometimes Xbox network has to many issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Powerful console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of possible things to do on this bad boy! I recommend looking up ways to enable dev mode to use retroarch. To play all your classic games through. 4K resolution is good. 120 FPS isnt common for most of the good games. You can play many XBOX, XBOX 360, and XBOX ONE games through backward compatibility at a better resolution and FPS boost. As a PlayStation fan, I would recommend the XBOX for its multiplayer games. Single games are alright

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great console, but no must-buy games at the moment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great console to play your Xbox One, and backwards compatible 360 and OG Xbox games (often with enhancements).

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled to hear you are enjoying the backwards compatibility and optimized gameplay your new Xbox Series X Console provides! Jumping into old games with these improvements is a great way to being enjoying your new unit. Try pairing your console with the Xbox Game Pass Ultimate, where you can find over 300 of the latest and hottest titles from across all genres; all available to play now: https://www.xbox.com/en-US/xbox-game-pass

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft