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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37253 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1742 Showing 34,821-34,840 of 37,251 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster processor, better game play! 4k…whats not to like…price is a little bit more than expected…but well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Load times

    Rated 5 out of 5 stars

    Big upgrade from Xbox One

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Xbox for a gift to my son. He is loving it ans says it is way faster then his Xbox 1, and games load super fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Waited forever.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ginally got my hands on this xbox. Took a while, but it turned out to be a better system than i thought. Good job Microsoft

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System runs fast with no issues but not that much different than an Xbox One X on my current TV. I'm gonna miss not being able to control my cable TV through my xbox.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Accessories don’t last

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller & headset broke. Yes kids can be hard on stuff but generally my kid doesn’t treat his equipment poorly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent in all areas except games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both this and the new ps5 are excellent. Only thing holding them back is the lack of true games for the system. Once those start rolling out this will be a 5 star.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good second console

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal. But I play my PS5 more. Not abad second console though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all Graphic quality is very good and it enhances my game experience

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a Xmas gift for my son. He loves it! He says the graphics and the quality are amazing. Totally worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the wait

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fantastic console, do get some issues of controller connection not working, but other than that its a great buy. So glad I was able to get cool mini fridge!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good performance for a console

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On system storage is low, but a good external SSD for 360 and older games works wonders.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Slight upgrade from Xbox one X.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Xbox one x previous to this and it’s just a minor upgrade. It’s still fun to play games and I love the 4k compatibility.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent... I guess

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XBX is alright... very underwhelming in the feeling of "nextgen". The hardware is top tier, don't get me wrong... but the console brings very little changes making you feel like you're playing on a new platform. The interface is the exact same, controller is identical (outside of adding more grip/changing DPAD) and there are little to no exclusives on this platform. Not only that, but as a PC gamer primarily I feel less wanting of a Xbox as all of its titles can be played on a better PC.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better than expected out Xbox series x I didn't like the previous models

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good with it works. Hate it when it doesnt!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very buggy! My wife plays more than me and I'm annoyed by the bugs more than her. The controller doesn't sync all the time and we have to troubleshoot the HDMI every time we open Black Ops cold war. It's super annoying. I played around with the tv and box settings but it just ruins the mood of wanting to play to have to deal with these issues all the time. They say future updates should fix these issues but I wish we waited a year or so for updates or future iterations of the console.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Never delivered and still charged. BestBuy sucks.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy is the worst store you could possibly buy anything from. Zero accountability

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a xbox one didn't see that big of difference with graphics but load times are drastically reduced.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Xbox series c

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming system fun exciting faster speeds wonderful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Will be great when there are great games.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System itself does not seem to be a big step up from Xbox One. Same UI, same controller, no real launch games. But I do have faith in Halo, when it does come out.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Xbox Series X. Is it good?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games crash very consistently and the loading times are not as fast as boasted. Games run faster and graphics are nice.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Eric,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft