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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37253 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1748 Showing 34,941-34,960 of 37,251 reviews
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    1st gaming system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first gaming system. It will take some time to learn but so far the game I have looks very good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best xbox ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful console, lots of fun games available. The console is a little bulky, but its not a big deal if you have a place for it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Myke,

      We're excited to hear you are enjoying the optimized computing power and available next-generation titles for your new Xbox Series X Console! The hosted experience is unlike any other in the space, and we're thrilled you've found it to suit your needs as a modern gamer. Thank you for sharing your thoughts! We appreciate your insight.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next generation for the win. Only downside with both the nex Gen console is the amount of space the games take up. Besides that flawless.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for taking a few minutes to share your experience with us! We're thrilled you are enjoying your next-generation Xbox Series X Console. For helpful tips and guides on managing the storage space of your unit, take a look at this collection of tutorials we've put together: https://support.xbox.com/help/hardware-network/storage/manage-storage

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Fast and easy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I had to do was wait at the pickup spot and that was it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDMI cable defective. Otherwise, the unit is good

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Not a ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a ps5 but all i could get. Graphics are decent but dont like the controller.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Next gen console with no next gen games only up co

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for multimedia apps..netflix.movies.etc....does up scale select game titles. Also still personally view xbox live ultimate as over priced. 60$ 4months of ultimate. 27$ 3months xbox gold with crap free titles..good ones on ultimate only...ps is better at 60 a year..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My brother loves it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console itself is nice, but there are some software developments that need to be applied. This is the best Xbox I’ve had though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer Service Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just recently bought a new Xbox series X. The unit itself seems to be working fine but the controller "Y" button, after 33 days, just stopped working. I called customer support to find out about replacing it and I walked away feeling like "we got your money, tough luck". They in no way seemed interested in making it right other than "Call Xbox to see what they'll do" attitude. After researching the issue online, this seems to be a problem for a lot of people. Best Buy is selling products with known issues but won't stand behind them. I rated them as poor based off of the customer support. Almost a $1000 for something I already have to fix just to use it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth it while on discount! Paid $350 for it.

    I would recommend this to a friend
  • Pros mentioned:
    Load times

    Rated 3 out of 5 stars

    Very OK!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my Series X for a year now and feel I can give a full review finally.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good System As Expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s what is expected. Great game system. Just hate how long I had to wait to get it due to limited number of systems available.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It's great to hear that you're enjoying your new Xbox Series X. Thank you for your patience in getting one; we hope you have a lot of fun playing games with it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Not a Must Own Now, But Halo will be worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will be worth waiting for Halo, but it's not a must buy since it's lacking a killer launch title. Currently feels like a Xbox One X 2.0

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    10 year old approved!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 10 year old is very pleased as her old model stopped working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review sure

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome kids play nonstop Awesome kids play nonstop

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great console with 1 problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great system but 1 big problem i can only have one home Xbox even though these are a console generation apart i.e the xbox one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good luck finding 1....xbox live ultimate is highly recommended for this system btw. And the expansion card if u can afford it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for my he loves his new Xbox got it just in time for Christmas now I'm happy for him

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox Series X

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product. I play games on it. it has great value for its price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Series X Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Xbox got the RROD. I love that this is backwards compatible with the old games but there’s not a lot of good exclusives right now.

    I would recommend this to a friend