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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37253 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1755 Showing 35,081-35,100 of 37,253 reviews
  • Rated 4 out of 5 stars

    Good not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure it’s worth the upgrade from the Xbox s.. it’s good but not worth the $ for an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got here so early and I couldn’t wait to use it best product I’ve bought in Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just got it my Xbox x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to playing this with my boys. They are so excited. Will give an update soon

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    next generation

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great next gen console. although I feel like the UI is outdated from having the same concept as older gen

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    Xbox series extreme

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow ps5 has nothing on this beast this is really top notch next gen console gaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been having a great time since i got it, i absolutely loveeeeee it! Def recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    XBOX X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sure it’s good. Haven’t played it. I sold it. Needs some games for it to come out to truly see what it’s capable of.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    ...keeps shutting off.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps shutting off after about an hour of use. Have read alot of people are having the same problem. Not getting much help from Best Buy. I’m sure not all of them have this problem,but,not cool being one of the ones that does. Would probably still recommend, because it is smoother/faster,but, 50/50 if you have problems.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Damian,

      We’re sorry that there’s an issue with your Xbox Series X. If this issue is happening with certain games, we recommend dropping the resolution from 4K to 1080p and disabling ray tracing. If the problem persists, our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Good Console with Room for Improvement

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Console with a lot of potential. However, there is always room for improvement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox series x

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cobsole works great no issues so far just wish there were more games for it and with atleast 1 included game

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that you're enjoying your new Xbox Series X for the most part. If you're looking for games, we suggest giving Xbox Game Pass or Xbox Game Pass Ultimate a try. Xbox Game Pass gives you access to 100+ great Xbox games, including brand-new Xbox exclusives such as Microsoft Flight Simulator and the upcoming Halo Infinite. Thanks for sharing your feedback!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Xbox Series X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS IS AWESOME !!!!!!! We finally got the chance to get one, hopefully in the future they won't be that hard to get.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bearable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long loading screens on starfield, must buy rechargeable batteries, and limited storage capacity drops this to three stars. Purchased it for 350 instead of 500 made it bearable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and working , but box was super damaged, wish Best Buy would give some sort of reimbursement

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Game system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to ubs cord to transfer and save images but other than that. My grandson love's it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Got both consoles now!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friend absolutely love this console! She thought it was a mini fridge though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Great - pickup not as much.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, great purchase and was happy to purchase directly without waiting in virtual lines. My product was marked for same day 1 hour pickup so I showed up during that window and they didn’t have my order ready. Had to switch locations when it was still not ready next day and it was marked as ready for pickup within 2 minutes. Awesome experience when changing store locations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox One Series X BestBuy Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent condition, the item arrived to my local bestbuy a bit late, but overall great purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    XBox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for adult and children’s, also my grandchildren.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My xbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This’s the best game console I ever got, compare to the ps5 and Nintendo switch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox series x

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox Series X perfoms as it should. Only exception is the console turns off when I play gears 5.

    I would recommend this to a friend