Labor Day Appliances SaleEnds 9/16. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37253 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1758 Showing 35,141-35,160 of 37,251 reviews
  • Rated 5 out of 5 stars

    Very good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new features and the space it has. It was just really hard to get

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Console

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very good console Runs smooth doesn't lag Price was normal not marked up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing upgrade from my previous Xbox Series S. Totally worth the extra money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox won.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the most powerful system out, quick start is the greatest thing to ever happen to gaming when it works lol.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gamer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy playing game. Glad i got this and not S series

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy kid for Christmas!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total chaos trying to get ahold of one for Christmas but the kid loved it. Wish there was more dedicated games.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Missing controller

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came without a controller . Called Best Buy a they hung up on me the first time. Second time they told me they couldn’t help me but I could just return the item.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Greatest console out there

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an Xbox and the best one out there. Awesome 4k gaming experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xbox series x

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this for my son for Christmas. Opened it Christmas morning and played for hrs. Loved every second of it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had any issues with it and have loved it since I opened the box!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nothing special over xbox one

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid but went with the PS5 instead if you have a xbox one this isn't really that much of a upgrade.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works wonderfully. Awesome picture. Only wish that it would fit upright on my entertainment center

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      It's great to hear that you love your new Xbox Series X! If it doesn't fit upright in your entertainment center, it will also work okay lying horizontally on its side. As long as the space is well-ventilated, you shouldn't have an issue.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its an xbox, it plays games, i’m just filling out the minimum character req

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    XBox series X Christmas flop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for Christmas. Christmas day he tried to play it and the console wouldn't stay synced up with the provided wireless controller. Made appointment with Geek Squad and they checked it out, but couldn't replicate the problem. They suggested buying another controller and using new batteries Instead of the ones provided with the Xbox. My son bought a new wired controller and new batteries. Checked to make sure the console was up to date. Neither the wired or the wireless controller would stay synced to the console. Tried adding the controller through the settings function and they still wouldn't sync up. Returned it to Best Buy and customer service was great. Changed it out for a PS5 and just waiting on it to be delivered to the store. Best Buy and customer service gets 5 stars, but the Xbox series X brings it down to just 1 star. Would not recommend buying the Xbox series X. Will recommend buying from Best Buy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Xbox series x

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this for my grandson! He loves the graphics and game selections.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new xbox he recieved for Christmas. No issues as of yet!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Xbox is better than PlayStation but the new ps5 is way better compare to the x series

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Finally

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 years of waiting I finally have a series X. This thing is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice upgrade from the Xbox One

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works perfectly with my new 4K TV @120hz. Too bad there's not a lot of next gen titles out for it at the moment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not a big Xbox fan but this is nice.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the Sony PS5 but this console is a close second. Almost as just as good.

    I would recommend this to a friend