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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37255 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1787 Showing 35,721-35,740 of 37,253 reviews
  • Rated 3 out of 5 stars

    Xbox series x

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the first consoles bought, of course there's going to be some faulty parts. Not a fan of how xbox had an issue with them, requiring you to have to reset it every I hours or so...

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We’re sorry that there’s an issue with your Xbox Series X. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Sound issues continue

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many games and apps have major issues with the sound…HBO max- no sound, Star Wars squadron - no voices just music, and the list goes on.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad hard drive on this device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Xbox series X my first one is great, this one came with a bad hard drive that had to be replaced and has already been sent off to Microsoft for repair. Couldn’t install games locally and play them without the system crashing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooking up the system was challenging for me and i am disabled. The manual was hard to understand.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ehhh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly my system doesn’t let me play any games. Literally kicks me out every single game, not just the call of duty and vahalla. Still would rather have an Xbox over PlayStation though.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Drew,

      We’re sorry that there’s an issue with your Xbox Series X. If it seems like your console is overheating, we recommend making sure that it's placed in a well-ventilated spot with 4-6 inches of clearance around it and that its vents are unobstructed. If that doesn't help, we recommend contacting Xbox Support for assistance here: https://account.microsoft.com/devices

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Rushed console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Fast, great control, pretty visuals. Cons: Console Design, 1tb is too little storage. Ssd way too expensive.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    In need of assistance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well to be completely honest i havent been able to figure out how to hook it up yet :(

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When comparing to other consoles the build quality this is very cheap. The controller is cheaply made. And would recommend getting an elite controller.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 2 out of 5 stars

    Not my console

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like it was very laggy and always down. In my experience ps5 was better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system so far! I bought this as a gift to my boyfriend and he loves it. He’s been able to download a lot of games of which, didn’t take forever to download. Highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor open box experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this Xbox as an open box. I chose the excellent condition one but it was missing a controller which I didn’t notice one I got home. While I understand used products sometimes won’t be the best condition this one started to act up within two days of use. The fan would randomly stop working which would cause the console to “overheat” when tho it wouldn’t be hot to touch at all and sitting in a really well ventilated area

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice upgrade from the last gen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice upgrade from the Xbox One. I particularly appreciate that my previous headset, controllers, and media remote also work on this console. Less stuff I have to buy again!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same crap different box

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Think Xbox issues will improve with the new system. Just spent $500 to have it load faster but then need it to quit game for it to work properly.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Save your money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great xbox if you got a tv that supports 120hz. If not gameplay will be no different than playing on an xbox one from 2013. The controller is a bit depressing compared to the ps5 controller. The one good thing is you can pair to your pc or iPad without a dongle. Best Buy did a great job providing the product its not their fault. The UI is the same as the xbox one you really can't tell a difference unless you have the right tv. Even so I'd recommend the ps5 unless they release a better controller.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good features but doesn’t feel diffrent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t give it 5 stars because yes it is a next gen console but this isn’t something that people should rush to but because it still feels like a regular Xbox one but new features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesent work offline

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to play maybe one or two new games and to play some older games i get i need to connect it but when the internet is out i should be able to play a single player game i own the disc for. I sold it im done with microsoft everything is a subscription and its just getting worse. Ill stick to my 360

    No, I would not recommend this to a friend
  • Cons mentioned:
    Size

    Rated 2 out of 5 stars

    Xbox x

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets too hot gráfic not so good too expensive too big

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Christmas gift that has become a nuisance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My stepson was very excited when he open his gift from Christmas until it was plugged in from then until now he has continuously complained about it freezing and constantly lagging purchase was very easy and convenient

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Is xbox Series x

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it not a big fan I tried to play Halo reach and they want to charge me $8 to play it when I already own the game so I took it back

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Kind of lags, but good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It kind of lags every once in a while, but overall is good!

    I would recommend this to a friend