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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37255 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1795 Showing 35,881-35,900 of 37,253 reviews
  • Rated 5 out of 5 stars

    Great Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going to be a great gift! This has been out of stock for so long - I’m glad a was able to finally snag one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy customer support

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had issues with the Xbox I was told by Best Buy support on the app to bring it into the store so that they could look at it and repair it after making my way to the store I was told I need to send it to Microsoft. Waste of an hour and a half and we are still having issues with the Xbox.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best consola the only thing bad they have is they need more port like hdmi in or optical port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box so far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box purchase. It was a gift for Christmas. Just opened on December 25th. So far so good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shutting down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crashes alot hoping for a patch to come out soon the fix the problem wait till the launch problems are fixed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing console

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from having no haptic feedback in the controller, the xbox series x is a force to be reckoned with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas GiFT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great christmas gift. Place a pick-up order for a last minute christmas gift. Mine was ready the same day

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Next generation is here and this console falls short. Better off getting a PS5

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my youngest nephew. He a game freak and wants the latest/greatest. He told me he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful graphics

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Graphics are amazing on our 4K HDR tv. MS flight sim is stunning to play. Happy with the content so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will break a week after warranty

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned two of these consoles and both of the disc drives stopped working right after the warranty expired. The only reason I bought the console was to play the discs from my 360. This is ridiculous and Microsoft should be held accountable for selling multiple defective products

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best system ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome system xbox has really come a long way. I had the every xbox system and this is by far the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good gaming console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good gaming console, plus gamepass is so much better than what PlayStation is currently having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy for the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So thrilled to have found this at Best Buy! All of the other stores were sold out! You saved Christmas!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my boyfriend who loves olaying call of duty! He LOVES it and says the quality is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    more then a game system

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    made my grandsons day,He wasn't expecting it. He uses the streaming services almost more then the game

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Merry Christmas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is in Love 10/10!! I would definitely recommend this to anyone looking to upgrade their system!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sad Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one did not work. No replacements in store so waiting for replacement to be shipped. Hopefully the replacement will work.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrated

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually love ordering with Best Buy—-but this time it has not been good. This product has not been delivered and the tracking is not working. I have called customer service twice with assurance of an email to cancel or credit and rebuy. I have received nothing nor can I see if or when the item will be delivered. Frustrated!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Smh

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t care for the Xbox one x it’s barebones as hell

    I would recommend this to a friend