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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37255 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1800 Showing 35,981-36,000 of 37,253 reviews
  • Rated 3 out of 5 stars

    Xbox series x

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox was ok it could use some more games and some work to it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ps5 FTW

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation 5 is better but decent overall. Let’s see what games look like

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xboox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but ps5 is the way to go been looking can’t find so settling with Xbox

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sir? If you don't mind my asking ..... why a box?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console many games to play and very durable. Would highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the power it offers for gaming, my girlfriend absolutly loves it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    xbox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the game would look better, wish they launch with better games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Freezing like the weather

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Random freezing and returns to home page mid game so I lose al my progress

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System works great. Worth the money to keep the disk drive to play games

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Major Video Issues w LG Televisions Go Unsolved

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has major issues with LG Televisions. Constantly dropping picture in middle of multiple video apps (Amazon Prime, Youtube, Youtube TV, HBO Max, Blu-Ray disc player). Issues differ and rotate. Sometimes "invalid format," sometimes just snowy screen, other times defaults to art pictures, sometimes gives "kaleidoscope" rainbow picture effects. Has been known issue for at least 6 months, no fix offered. Games appear unaffected, but I use this as all-in-one for TV/Blu-Ray and have tried cheapest and most expensive cables, never resolved. This is with LG C1 65" TV brand new. Did not have issue with older Vizio, but got C1 to handle 4K 120hz. Achieves these video settings when working but often just blips out while you sit there. :(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Xbox

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect product, have had it almost a year now still working as brand new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming system! Great games and value for this console system.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller sync kept messing up. Had to turn system off to sync back up.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry you were experiencing an issue with your Xbox Series X. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. If this problem persists, we recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Thank you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well at least i hope its excellent. I got it for my son for Christmas...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice system would’ve preferred the PS5 but it works

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    A let down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I wish I could give it a better rating. It’s not that much different then Xbox one graphics wise. And I can’t even play COD, without the game freezing, followed by a complete shut of the Xbox itself. Dissatisfied to say the least

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Chris,

      We're sorry that you're experiencing an issue with your new Xbox Series X. Activision Support has reported a known issue in which players are experiencing crashes while playing Call of Duty: Black Ops Cold War in 4K on Xbox Series X. They recommend dropping the resolution from 4K to 1080p until a fix is found. For more information, please visit Activision Support here: https://support.activision.com/black-ops-cold-war

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 5 out of 5 stars

    Xbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming device in the world. Looks weird but packs a powerful punch!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would only buy for halo.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the console your dad buys because hes not hip, unremarkable in every way

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice upgrade from Xbox One S. Waiting for games to load is over.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working right after the 1 year warranty ended. Literally would not turn on, tried different cables, called Best buy they said to call Microsoft, Microsoft said to send it and they would fix it for 300 dollars...I was so psyched to have finally got one...reminds me of the red rings of death days.

    No, I would not recommend this to a friend