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Customer Ratings & Reviews

Customer reviews

Rating 4.9 out of 5 stars with 37255 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers admire the exceptional overall performance, stunning graphics, and impressive speed that this console delivers. Users frequently highlight the fast load times, quiet operation, and the convenience of features like Quick Resume and Game Pass. While some individuals noted the device's larger physical size and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a highly reliable and user-friendly addition to their gaming setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1861 Showing 37,201-37,220 of 37,255 reviews
  • Rated 4 out of 5 stars

    It’s an Xbox.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just like every other Xbox I’ve ever seen… 7/10

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    600???!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous on the price increase, good luck selling.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Availability

    Rated 2 out of 5 stars

    Help me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can see why it wont be in stock for a while :( I really want one and idk how im going to get my kid one for Christmas. if you guys get any in stock or about to be in stock can u email me ? thank you for the help and all the years of gaming

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Due to overwhelming demand, Xbox Series X|S consoles may not currently be available. If you have not been able to purchase one, be sure to check back with Best Buy. We expect more consoles to be available in the future.

      Best,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 4 out of 5 stars

    Xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fun but there are no Xbox exclusive games to play on it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Console without good exclusives

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected... i'd rather stick with playstation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Refunded after a day and a half

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent weeks trying to even buy this thing, it was awesome for about a day and a half then died; now I have to start over again and go back to waiting for restocks. Kinda expected kinks like this to be worked out by now, given how hard they are to come by.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox series x dropping online multiplayer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So its been little over a year owning my xbox. XBOX is fast to upload and fun to play to extent. Here is my issue with my xbox series x. XBOX will radomly disconnect me from online. This is aggravating when playing online. I know its my xbox because my older xbox is wireless and doesnt not have this issue. If it was network issue they would both drop at the same time. Xbox series x is connected to router. So be aware before buying.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Access doesn't make it easy to upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Console *****, All Access**. I got All Access last year with the mindset it would make getting a Series X easier. Not to he case. Not only did Amazon stop honoring it, but the upgrade option was never even made available even after I paid off early.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    COMPLETELY ANGRY!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please, please, PLEASE don’t purchase this console, you’ll be sorry. This Xbox series X crashes all the time and freezes sometimes as well. When recording gameplay it has destroyed TWO of my usb thumb drives and also constantly overheats in a well ventilated room in vertical position and shutdown while recording gameplay! THIS CONSOLE IS A COMPLETE MESS! Waste of money! WIRELESS CONTROLLERS CONSTANTLY NEEDS TO BE RECONNECTED AS THEY LOSE CONNECTION EVERY WEEK OR SO! S

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk that constantly crashes and freezes. Sad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a piece of junk. Even after multiple updates it constantly freezes, hangs, and crashes. I've already initiated an RMA and received a SECOND Xbox Series S, and guess what? It also freezes, hangs, and crashes. The thing is, being an IT professional I have a long history with Microsoft and I know exactly why the XBSX doesn't perform: it's because Microsoft hires cut-rate overseas developers and their software is a complete MESS. Windows is a mess, Microsoft Office is a buggy mess, and their enterprise-grade products are riddled with bugs and rife with instability. I had high hopes that Xbox might be different. And well, it's not! It's like a garbage version of Windows crammed into a low-power rectangle. As for all these other reviews, these read like something created by shills, because I for one, cannot believe people are giving this console five stars. I should have just waited and bought a PlayStation 5. The amount of time, money and energy I've sunk into their disastrous console is absurd. I'll never buy another Microsoft product again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    how are neither game units available? Anywhere !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Odd that neither Playstation or xbox are available. Sony and microsoft. Both completely different companies . Different distributors. Different factories building the consuls. Also odd the have near the same number of reviews.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Jim,

      We're sorry if you haven't been able to get your hands on Xbox Series X yet. Due to overwhelming demand, Xbox Series X|S consoles may not currently be available. We recommend checking back with Best Buy online. We expect more consoles to be available in the future.

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 1 out of 5 stars

    Busted the first day, no replace - Merry Christmas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my son a Series X for Christmas with the All Access plan because that was the only way to get one. We managed to get through the setup when we first turned it on, but after that it would do nothing. An hour or so on the phone with support determined that it had an operating system issue and would need to be replaced. The only option for replacement was to return it where we bought it. Naturally, Best Buy didn't have one in stock, so the only option we had was to take a refund and take our chances on being able to get another one if/when they were restocked. The kicker to the story is that they only refunded the console (which also still has not been reflected in my account) so I'm stuck owing for the subscription on a console that I don't have and may not be able to replace. That was fast from the only issue with this purchase, but this review is about the product experience, not the Best Buy experience. Suffice it to say that I don't recommend the All Access plan or Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't believe the fake reviews

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As you can see from the mixed reviews, half of the reviews are obviously bots which is strange. This console is NOT worth your money especially after the price hike on a 5 year old console that is inferior to the PS5 in almost every way. Dont believe the fake reviews. Get a mid tier pc or ps5 for the price.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Same xbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's on still has the same laggy loading and fir next gen it doesn't load that fast the interface is still not in 4k and the same controllers

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only down side is…WHY DID MICROSOFT MAKE THE DISC DRIVE CONNECTORS EASY TO BREAK EASILY!?

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Xbox series x is junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox series x is garbage don't waste your money mine has been in for repair nine times and it's still broken it overheats it shuts off by itself in the middle of a game. It's just junk. I use it for a heater in the bedroom warms the whole room

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ridiculous price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you want to charge 600 dollars when the playstation 5 pro costs only 100 dollars more. This Microsoft is kidding. I hope Sony playstation doesn't do the same.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just horrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new format is aweful. I used to be able to put a game in and play. Now I need dual factor authentication, and to update l my games. My son wants to play minecraft. It has taken me 1.25 hrs to even get it to update. Flipping horrible. I feel bad for folks that habe to deal with this. Mine stays off. We play the switch. Thanks Microsoft.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft is Greedy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can you charge an extra 100 bucks on a 5 year old tech. This is backwards. I hope no ones buys this product. Really Ridiculous for raising prices

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    We’ve passed the glory days of gaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What happened to the days of putting in a game disc and simply playing a game? 9+ hours to download a game after you’ve spent hundreds on the console itself, $20/month on a game pass, $30+ per game and you can’t even play it right away. Im sure this console can be great if you have reliable internet, but if not… don’t waste your money. Very disappointing and very complicated. Xbox 360 days were the peak of gaming no doubt

    No, I would not recommend this to a friend