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Customer reviews

Rating 4.9 out of 5 stars with 37147 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers commend the Xbox Series X for its exceptional overall performance, stunning graphics, and impressive processing speed. Users frequently highlight the rapid load times, quiet operation, and the convenience of the Quick Resume feature as standout benefits. While some individuals noted the console's larger physical footprint and occasional concerns regarding pricing or availability, the general consensus remains overwhelmingly positive. Overall, players find the system to be a high-quality, user-friendly console that pairs perfectly with the value of Game Pass.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 37,147 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Series x

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my life I had PlayStation consoles but now that I have Xbox it's 100 times quieter and the graphics are very good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best Best Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t expecting much when I picked up a used Xbox—but wow, was I wrong. From the moment I plugged it in, it felt like I’d stepped into another world. The console booted up smoothly, barely a whisper from the fan, and before I knew it, I was deep into Xbox game pass, flicking through games like I was unstoppable. Despite being pre-owned, this Xbox has clearly aged better than me. The controller? Still snappy. The graphics? Still sharp. And the hard drive came with a few leftover games that were basically a bonus treasure chest. Gaming sessions have become the best part of my day. It's fast, reliable, and surprisingly clean (I have seen some markings to show it was used). But this console? No regrets. Just pure, pixel-perfect fun. So yeah—It might not be new, but the memories I’ll make with it? Those will be legendary. All thanks to Best Buy!⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Xbox Series X performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having the Xbox Series X for a week I'm impressed with its performance. I own an Xbox one which slowly each year I started to notice the processor was going slow. Which in the end I had to buy a new console. I was lucky enough to order the Xbox series X on January the 21 on restock day. The processor is amazing. I play Cod Of Duty Modern warfare and cold war every day. The xbox series X doesn't make noise at all. I have seen videos about how the console over heats which is completely false. The console will only get a bit warm but not to the point where you're burning ur hand type of way. I will say for those new Xbox series X owners I did run into a problem with the controller. The controller automatically disconnected to the xbox but it can be solved easily. The download speed is incredible all the games load up in just a minute or two. Over all I do recommend the Xbox series x to someone that plays games on a daily basis.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to recommend the Xbox Series X. We are happy to hear that you are enjoying the performance of the console and how fast it is.

      Happy Gaming,
      Katie
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics, Load times, Overall performance

    Rated 4 out of 5 stars

    Best Console Ever Made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was finally able to score an Xbox Series X after Best Buy's first in-store restock. After the initial setup, and loading up a game, I realized the hype is real. This is truly the Lamborghini of consoles (performance-wise). Load times are almost non existent. Optimized games look incredible. The entire system runs smooth as butter. I hate to dock it a star, but the design is wonky. It looks absolutely ridiculous in my media center.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Happy :)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an impulse buy because I was perfectly fine with the Xbox one, so I thought. What a huge difference playing Halo Infinite on the One compared to the Series X. Dolby vision gaming looks so bright with great contrast. The FPS being locked in at 120 with barely any drops is so enjoyable to play. Quick Resume is such a great feature, almost instantaneous. My Xbox one would take 5 mins or more to boot up lol. I sign up for game pass and having blu ray is such a plus. This console will be for multiplayer/coop games. The console is so silent also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value is more than what we are paying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The is the best time to buy Xbox, with new games and new added libraries of blizzard, bethesda the value is more than what we are paying. 1. Amazing game loading speed, 2. Quick resume is amazing to switch between your favorites when sharing with friends and family, 3. Bigger games loading faster amd play is lag free, 4. Go big on storage as games getting bigger everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Very good Xbox Series X III

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice Xbox with cool design allowed me to play 360 and one games with series x enhance also let's me use Xbox one items like controller and storage device I been using my 360 since 2014 and my Xbox one malfunction so it's a big plus you can do a lot on Series X it terms storage it gave me 802.0 GB instead of 1 TB so it's false advertisment on that and if you have gold subscription they give a lot of games away for free thru game pass core or 75% or 90% reduce price so it's plus on that side of coin overall im satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    The Perfect Console

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely incredible console. Next gen went above and beyond my expectations and the transition from Xbox one to the Series X was significant. The carbon black color fits in well on a tv stand or anywhere you decide to put it. Beautiful, powerful, and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best Xbox console available

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good gaming console. Although the price has gone up significantly, it’s still a really good console. Great graphics, FPS, and very fast download speed. If you’re on the Xbox side or want to get an Xbox, I definitely recommend getting this. The only downside of this is the significant price.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    100% worth it!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST XBOX EVER! I love this Xbox. I had the Xbox One X before this, and I really questioned if it would be worth it for the upgrade. Well, the 120fps and 4k capability alone make it worth it. Add the extremely fast download speeds thanks to the SSD, a new design with way better airflow for better performance, and better overall performance. After all this, it’s safe to say it was absolutely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son as a Xmas gift. Worth every penny I spent. Is easy to set up and fast to load games. 2 thjngs I would recommend. Buy another controller because it only comes with 1. Also after setting it up, I purchased the Ultimate Game Pass. You have access to hundreds of games and has other uses also. For us, it allows us to play in seperate rooms with the cloud gaming. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Second one worked perfectly

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I got the box was slightly scuffed up, I joked with my spouse saying watch it not work since we waited for so long for it to get back in stock. Well, I got home and it just kept popping up error during set up. So we immediately went back they switched it out. The employees apologized a bunch then got the other one to us quick with little time on conforming the switch and the reasoning. Second one has been working great since we got it! Purchased in-store.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great product, and very big upgrade from previous xbox, runs much faster and smoother and has much more space.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Best console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent and amazing model. I’m realy glad I made this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his new Xbox console. The graphics, sound, speed, and quality of the display on screen is excellent. It makes me want to start playing on this console with my friends. This was a great buy for my son. Best Buy had the console ready for me to pick up within a couple of hours after my purchase and the price was reasonable. I definitely recommend getting the Xbox console at Best Buy along with the protection plan. You won’t regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Don’t hesitate - The X is a great system!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible purchase experience and service from Best Buy. I secured the Series S model at launch, but Best Buy had the X in stock early one morning and I jumped at the chance due to the extreme demand. It was going to be nearly a week before pickup, but i was notified early and picked up my system before a long weekend. I was able to try out the system with plenty of time to enjoy it. The S is a great system and plenty for a lot of gamers. The X takes it to the next level. The graphics and processing speeds are great. Even the newly optimized older games are beautiful and smoother. Load times are insanely fast. I am very happy with this console and GamePass Ultimate means you have a huge library of games to play from. The PS5 seems to get all the hype but the Series S/X are definitely next Gen upgrades.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that you're enjoying your new Xbox Series X. It's awesome to hear that you were able to pick it up early and get started gaming, too. Thank you for sharing your thoughts on it; we hope you have a lot of fun with Xbox.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Pros mentioned:
    Graphics
    Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Series x REVIEW

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to the series X from my Xbox one I purchased 12 years ago. Microsoft out did themselves yet again. Great graphics, very fast downloads. Quick load up for games and virtually no lag. And the thing is dead silent while performing at 4k resolution. Love the series x thanks again for the Microsoft team

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Very Happy Son!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than our old one. Faster. More ram! Very happy with our purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Amazing Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an Xbox from your store, and I am thoroughly impressed. The gaming experience is exceptional, with stunning graphics and seamless performance. The variety of available games and the user-friendly interface make it a top choice for any gamer. The knowledgeable staff at Best Buy provided excellent assistance during the purchase, enhancing my overall satisfaction. Thank you for offering a great product and ensuring a positive shopping experience.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Glad we got it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been such a good purchase. My partners previous system was experiencing some issues with the hardware and rather than try to fix it we decided just to upgrade. This thing is lightening fast, it loads large games with ease, even the graphics are crisper. Well worth it to just get yourself a new system.

    I would recommend this to a friend