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Customer Ratings & Reviews

$649.99

Customer reviews

Rating 4.9 out of 5 stars with 37042 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers appreciate the product's excellent overall performance, fast graphics, and quick load times. They also value its ease of use, quiet operation, and features like Quick Resume and Game Pass, along with its ample storage. However, some customers have noted its larger size and expressed concerns about its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 37,040 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great console upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pick for upgrade from xbox series S, great price even knowing that this year a new model will come out, but feel like the all digital plus wifi 6 model plus i think extra storage, doesnt make since if power is not enhanced, also no real big games show true power coming from these top end consoles (ps5 included) , plus with this model it has disk which can be useful coming from a PC gaming world i love the integration with windows, snappy and fluid when combind with correct display using 4k 120hz. Game on!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Series. X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product in stock and happy with purchase. Family entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Superb Graphics!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was needing a console upgrade for quite some time. I did extensive research and decided to go with the Xbox X series. I am very happy with my choice. Super fast load times for games and the graphics are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    The Pinnacle of Console Gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox Series X (1TB) in Carbon Black is a powerhouse that sets a new benchmark for next-gen console gaming. From the moment you unbox it, the sleek, minimalist design and solid build quality signal that this is a premium piece of hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Microsoft- Xbox Series X 1TB Console-Black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great System. I like the shape and the color and my son loves it! The price is a bit expensive but still Worthy. I will recommend it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Upgrade Over Xbox One Original

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a previous customer coming from the Xbox One, which means I went from the worst console (it's the first one) to the best console, so this review is from that point of view. First, a few bad things. The system only comes with what you need to get connected and get started. There are no free games inside the box or codes for Xbox Live or Game Pass Ultimate, only the console, controller with batteries, power cable, and a 4K capable HDMI cable. When you sign into the internet it will prompt you to spend a dollar for one month of Game Pass Ultimate. You won't even get a cable to connect your controller to the USB port on the console in case you need to update the controller. I'm not sure if this is needed or not though, as I haven't tried it. It requires a USB-C to connect it, so that small round connector, not the micro like the older model One controller has. This also means you get no headset with it, so if you want to talk to other players in a game, that's more money out of your pocket. I suppose they want you to use the Xbox App on your phone to chat in parties, and that can be spotty. The HDD only has 800 GB of size because the other 200 GB is taken up by the operating system. One of my largest games is over 100 GB so this can be an issue if you want to store a lot of games on the HDD, and if you want to play any Series X/S games (like The Medium is exclusively Series X/S) then you must store them on the internal HDD. There is a 200 dollar mini drive that you can plug into the expansion port, but it really shouldn't be needed. That said, onto the good. That HDD is a Solid State Drive, or SSD. It doesn't use the platters and seeking of a conventional HDD so load times are much faster than usual, and the system is designed around this drive. Load times are MUCH improved as I have played Forza Horizon 4 on both consoles. Going from 1080p 30 frames per second with load times ranging from 30 seconds to 1 minute or more, to 4k 60 fps and load times in mere seconds was a staggering upgrade that I was not expecting. The fast loading times result in a quality of life upgrade where you are not waiting as long to enjoy your games. Even my external 5 TB HDD that isn't a SSD has improved loading times, so that's a nice bonus. That mini drive is also a SSD so you can get an extra TB of space if you feel you need it. Right now though, everything is fine, and I just keep the games that are upgraded to Series S/X on the internal. Another positive is that Microsoft understood there was problems with the world, so they decided to let us use our older Xbox One products on the new console. So I have not used my new controller at all. However, I do notice the added features compared to the older controller. The d-pad is a shield rather than a standard D-pad. Your mileage may vary, but I haven't used the Elite controller myself, so it's not a deal breaker at all. The triggers are curved a bit more outward and have little bumps on them to allow for more grip over the more slick and less pronounced triggers on the older controllers. Might take some getting used to. It also has a share button that is in the center that we didn't have on the older controller. Press to take a screenshot and hold to start recording. You might have to set up the recording ahead of time, or it may default to 30 second clips, I do not know. Also, you will have to invest in a new model play and charge kit, as the older one uses the USB Micro, and the newer one uses USB-C, so they are not compatible. Personally, I like my older controller with the Chat Pad attached to it, plus I already have a headset I can use with it. At least the new controller has a plug that accepts the standard headset plug, but I am not sure if you need a stereo mixer to use any sound and chat headsets. I have one of those too that my chat pad interfaces with, but I rarely use it as I prefer to use my sound bar and be able to hear things around me over being completely immersed in my game. Then again, I don't play any Battle Royale or serious games that require 110% of my attention. Oh, and for those who are looking for a controller to use with your older One, since they don't make the One controllers anymore (you are probably not reading this for that though) you can use the newer controllers with the older console, they work just fine. I would like to have a new chat pad for the newer controller, but I think they really want us to message through the app instead, so that may not happen. I had to wait several months before I did manage to get my hands on this new console, due to supply and demand of this current time. I had actually decided to wait and hope that they were going to become more available over time, but that became difficult. I had a chance to get one over 2 months ago from this purchase because Best Buy had some they had released, but I decided to wait. Then a friend of mine's One's power brick failed and he had to way to play anything. That got me to thinking, I should get one sooner rather than later because of lack of availability. So I started to camp the Best Buy site and check in to try to get one. They were most likely in stock much sooner than I managed to get one, but I work almost every day, so when I would check the site they were sold out most days. The process took a bit longer than usual because they were slowly releasing stock, but overall since I was paying attention, I managed to secure one. I picked it up at the store less than a week later. If anything happens, I still have my older console to fall back on since it still works. Personally, if I could of walked into any store that stocked these consoles and bought one any day of the week, I would not of gotten one now. It is a full on upgrade to my console, and was worth it, but I do feel it isn't a NEEDED upgrade RIGHT NOW. If you can get one, then by all means, I would definitely look into getting one, but if you would have to put yourself through a situation to get one, it is fine to wait, especially if you have a Xbox One X. They don't make those anymore. I also haven't had any performance problems with my Series X, as there were quite a few reviews on here that have problems with it not working after a couple of days. I have a good amount of airflow around my console though. Overall though, I feel that this system is a huge improvement over the original Xbox One system. It doesn't come with anything in the standard box, unless you buy a Best Buy assembled bundle (Xbox Series X + Forza Horizon 5 for example) but if you get Game Pass Ultimate which is first month's a dollar then months after that are 15 dollars a month, that is still a very good value. I'd also wish it came with a headset, but that's the price of business these days I suppose.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Xbox supper deal

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome games and super fast performance, loved it and nice deal from Bestbuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey, but great machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top shelf, very quite, very powerfull. Be sure to place it where it can "breathe" for it too keep itself cool.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Overall performance

    Rated 5 out of 5 stars

    Worth it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this new Xbox! It was money well spent. I also bought a new LG C1 65” from Best Buy’s knowledgeable store associates. The series X is a powerhouse and was a must have for me. 12 teraflops, true 4K 120 gaming, IMO way better than PS5 technology.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Phil,

      We're glad you are pleased with your purchase! When it comes to next-generation gaming, you can truly do no better than to choose your new Xbox Series X Console as your host. The optimized computing power and enhanced graphics are truly mind-blowing! We're happy you are loving the experience so far. Thank you for sharing your story! We appreciate your feedback, and are thrilled to be a host for your elevated experience.

      Happy Gaming,
      Brad - Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Xbox runs smooth and fast, haven’t had any problems and the quality is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    the better deal this generation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    with xbox gamepads and day one exclusives like halo hitting that service, more power than my ps5, the quick resume feature, the best controller ever made... all of this has turned my ps5 just "my other console" not even close to being my main anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally pulled the trigger on this for the flash drop they did. Gotta say I’m loving this. And I shouldn’t have waited so long to get one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Xbox Series X

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent next generation console. Much faster than my Xbox One X. Larger in size than the previous console, however it still fits just fine on the entertainment system/TV stand. The added speed and power inside this console makes up for the difference in its size.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Great System

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement over the Xbox One. Graphics and speed are great.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best Buy is awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best buy staff they're always kind and helpful and i love the new xbox i got from them awesome graphics and speed!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Load times

    Rated 5 out of 5 stars

    Series X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the Series X is a good step for the next generation of gaming quick resume is awesome and load times are next to none. Xbox doesn’t get enough credit for the impact of Game Pass which can’t be matched I fully recommend upgrading as soon as possible.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there, Thanks for sharing your review. We're glad you are enjoying Game Pass and quick resume with your Xbox Series X. Those are two of our favorite things. Cheers, Nelson Xbox Customer Care Microsoft

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Xbox

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xbox is amazing. Good graphics. Just amazing in general

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality easy to set up having lots of fun with friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    18 days later and everything is working well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left stick is a little loose but it isn't affecting my gaming in any way. Aside from that everything has been perfect these past 18 days.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Sleek and powerful!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this game console. Great apps and quality. Graphics are amazing and sooooo fast! Easy set up.

    I would recommend this to a friend