Customer Ratings & Reviews

Purchased the series X at launch and have since put over 120 hours of game time into the system with no issue. Graphics, speed and ease of use are all wonderful and are quite noticeably different over the original Xbox one. However, the feature that has stood out the most is quick resume. I didn’t originally think this feature would make as big of an impact as it did. Being able to just hop back into a game where I left off without 5 minutes of jumping through hoops and seeing every developers 273 logos is amazing. Being able to seamlessly hop between games with that same experience makes it even better. Highly recommend this system!

This thing has outperformed itself in every way. Incredible load times. Worth every dollar. Store 10 or so games without the Seagate card which comes in 1 & 2 tb. Looks cool too. 120 hz T.V. or monitor is a great addition to unlock it's full potential. Pro Controller is a must for 1'st person shooter players. Finding a decent cooler/fan doesn't hurt either.

Well I would have never thought that I would be owning an Xbox Series X in my lifetime. (I’m 65 yrs old but feel like an 18 yr old playing these games ) And i’m glad that this being my first Xbox that I made a very wise decision. I haven’t played any video games since Mario Bros came out for nintendo 64. Quite a few years ago for sure. The graphics and action that this Xbox puts out is unbelievable. Fast rendering and smooth scrolling is beyond anything i’ve ever seen or played on. Also one thing that I enjoy is the fact that with game pass in the Xbox Live that I can play games at a minimum monthly fee. My all time favorite right now is F1 2020. I love all types of racing but this one knocks it out if the park. Finally i’d just like to say is that if you can get your hands on one of these bad boys. Be prepared for a lot of lack of sleep, You’ll be glued to that screen all night. I know that I have been.

If you loved the Xbox 360 (minus the red ring of death lol), you’ll LOVE this console! It feels like the true return of Xbox to the greatness of gaming that it once was. I own the Series X and PS5. While I love both, there is no denying that I get way more value and use out of the Xbox. The SSD in the Xbox is in practice almost as fast as the PS5’s (barely any noticeable difference, and definitely none in the games). PS5’s SSD is much faster on paper, but I just haven’t seen the significant benefits of it over the Xbox yet. Maybe we will one day, but I figured we would have seen at least some significant advantage in that deparment for the PS5 by now, but we simply have not. Xbox Series X beats the PS5 in power everywhere else though. The only places where PS5 beats the Xbox Series X in hardware specifications is the SSD and the Wifi 6 card (although my PS5 is always lagging, so I don’t see any advantage here for the PS5 at all. My Xbox hardly ever lags connected to the Wifi). I’ve found the Xbox Series X to have way less frame stutter than the PS5 as well. Additionally, games are starting to look and perform better on Xbox Series X compared to PS5 as well, although it took about a year (at least it’s finally happening, though, and that should be the trend going forward!). The Xbox also has better features than PS5 (the UI is better functionally, quick resume is amazing, and playing with friends is a lot easier on Xbox). The DualSense controller for the PS5 is nice, but the new haptic feedback and adaptive trigger features slowly faded away for me over time. They are nice features though, and I do hope that Xbox implements them in future iterations of their controllers. I don’t find it to personally be a dealbreaker. The PS5 DualSense has better controller features, but the Xbox controller is much more comfortable to use for a long or short period of time. All in all, the Xbox Series X just cannot be beat for features, friends, online connectivity, GamePass (incredible value, entirely optional and not necessary to have in order to love the Xbox), console design, controller comfort, and all around fun factor. If you can only get one of the consoles (Xbox Series X|S or PS5), as an owner of both, I highly recommend the Xbox!

Subtly silent and sleek design. Best graphical speed display to date. Comfortable ergonomic control with appropriate haptic response. User friendly interface minimizes entertainment center.

I must say I am very pleased with the power and speed of this new system. The new controller feels so much better and is a lot more responsive than the old controller. I tried playing Destiny 2 on my Xbox One x and could barely aim using the old controller. The load times are also lighting fast. I was able to get a nice TV with the HDMI 2.1 feature and the most up to date graphics and it looks amazing!

I absolutely love the Xbox X. It truly is so fast and the graphics are so insanely good with my Samsung smart tv! I convinced my whole family to get one, I also really like how it can stand up or lay down so better for different set ups, I have mine connected with and Ethernet port and it just changes the whole game. No lags and just makes for an all over smooth and quality game set up! I also really like how I can play Xbox 360 games on it and it has a disc drive for all of those older games to reminisce on!

The Xbox Series X addresses the Xbox One X's weakest point: speed. It has a powerful CPU in addition to its monstrous GPU and has a built-in SSD. You'll be impressed with the speed from the get-go. The initial setup was super fast and it even allows you to copy settings from the cloud that is backed up from your previous console. You'll be up and running in no time, and if you are a Gamepass subscriber, you'll have great games to play such as Gears Tactics & Tetris Connected. You'll have to be patient though as they download or as you apply the Series X optimization patches. While the delay of Halo Infinite's launch left a big hole in the launch lineup, it did not really bother me as I have more than enough launch games to play. Yakuza Like a Dragon is quite fun and looks fantastic on the console. While not a graphical showcase, Tetris Connected manages to look quite cool and flashy and is incredibly addicting with numerous online and solo game modes. The backward compatibility truly shines and it is a joy going back to some of your favorite titles that perform better now with the power of the Series X. Forza Horizon 4 and Gears 5 never looked so good at 4K-60fps. The new controller is not a big change, but since I use the Elite 2 anyways, that didn't bother me all too much. I quite like how the new controller feels and it seems they made some minor yet meaningful tweaks to it overall. The bumpers seem more responsive to me and the share button is a useful addition. I am looking forward to seeing what's next for this powerful console, and I am very impressed with the overall package so far. Cheers

The Xbox Series X is a powerhouse of gaming perfection. Its sleek design is matched by lightning-fast load times and stunning graphics, thanks to the custom SSD and RDNA 2 architecture. The Game Pass service is a game-changer, offering an extensive library that keeps your options fresh and exciting. Backward compatibility is seamless, letting you dive into classics without missing a beat. With its solid performance and robust features, the Series X truly elevates the gaming experience. It’s not just a console; it’s a gateway to endless adventures. Highly recommended!

Hello to whoever’s lucky enough to get this email—because it’s mostly good news about some great employees… and, well, a little feedback on a couple who could use a reminder about customer service. I’ve been shopping at your Tacoma, Washington location for a while now, and for the most part, everyone there has been fantastic. Sam deserves a serious shout-out. When I first came in, I knew nothing about laptops. I’m what you’d call a “high-maintenance customer” — not a jerk, just a guy who asks a lot of questions. Sam has been incredibly patient every single time. I only buy from him now. He’s helped me with my laptop, mouse, keyboard, monitor, phone, phone case, printer, and even an Xbox. He even helped me apply for a credit card — I didn’t get approved the first time, but this time he got me set up with a $2,000 limit. Not bad for a guy who used to look like a dirtbag on paper! Nick is another one who went above and beyond. One time I had my whole setup — laptop, mouse, and a big-screen monitor — spread out on the counter. The first guy there didn’t seem too interested in helping (I’ve heard he’s great with computers but has the personality of a wombat). Nick stepped in and was fantastic. He spent over an hour helping me out and got everything dialed in perfectly. Riley — she reminds me of my niece, which is a compliment. When I came back to pick up my laptop after the update service, she was super helpful. She and Nick made sure all the extra setup I wanted got handled. I’m not “Johnny Computer,” so I appreciated the patience. Now for the part I wish I didn’t have to write: the last time I was in (this past Tuesday), I purchased my Xbox and printer using my new Best Buy credit card. I accidentally left my mouse behind and came back the next day to pick it up. The Geek Squad area was slammed, so I approached the other side of the counter after standing infront of the girl at the counter for a maybe a minute . Noticeing she was not active doing much but standing there.. could not see her name tag it was covered with thick black hair and a blond male there. I asked if she could grab my mouse from the other counter, and before I could even tell her they’d labeled it with my name, she just pointed and said, “You have to go there!” just 4 feet away to help she was doing nothing . no customers on the shipping side of the counter.— then walked away. There wasn’t anyone available at that counter, so I had to wait about a half hour just for someone to grab it from the back. I’ve been in retail for over 30 years, and I’ve seen good, bad, and ugly — but that was easily one of the rudest, laziest interactions I’ve seen in a long time. To make it worse, she walked over to the kid and started saying things about me as the young male looked , right at me. Not a great look for a customer-service job. All that said, your Tacoma store has some excellent employees who truly make the experience enjoyable — Sam, Nick, and Riley deserve real recognition. They represent the kind of patience, professionalism, and people skills that keep customers coming back. Best regards, Billy

I've had my Xbox Series X for a few weeks now, and I'm blown away by its performance and features. The controller is also a major improvement over the previous generation. The Xbox Series X is incredibly fast, with loading times that are virtually non-existent. The graphics are also stunning, with crisp and vibrant visuals that make games look better. It's a console that truly delivers on its promises, and it's an absolute must-have for any gamer.

I purchased an Xbox Series X as a replacement to my aging Xbox one. Overall I have been not just happy but impressed with the responsiveness and loading power of the new console. Games take seconds to load into as opposed to minutes on the old console. Adding to that the fans are virtually silent. The interface itself is nearly identical to the xbox one yet everything feels sharper and more refined. A nice aspect of the series X is its backwards compatibility. Though this console is cutting edge I still maintain the ability to play with friends on older consoles, this includes my girlfriend who I gave my Xbox one to.

Don’t get me wrong this is an amazing Microsoft console. It runs new gen optimized games at 4k or 120fps *with compatible tv* even in the big 2026. I have loved xbox since the original and it’s awesome to see how far it’s come. If you’re looking to buy this in 2026 consider your options as this is an amazing console. It can run games in 4k OR 120fps, maybe both depending on optimization. Only downside is soon it’s 6 years old. My guess is in 2028 the series x will be considered “last gen” and a new more powerful xbox will take its place. So this is still a great option in 2026 especially for young kids/ pre-teens who just want to play some video games, but it is 6 years old in November, so maybe look in the used market as paying full price for a 6 year old console that will slowly not be able to run modern games is not worth it.

After months and months of waiting. I was finally able to snag one up. I must say it’s a heavy device. Sleek and fun looking. I love quick resume and game pass is such a plus. Can’t wait until more games come out. Right now I’m playing classic GTA San Andreas. And the graphics look crisp. Thanks BB!

Great system. I’m an older gamer and the progress we have made in gaming just amazes me. The graphics are mind blowing, and the 120fps on supported games is nice. I do recommend you get a tv with hdmi 2.1 ports that supports 4K at 120fps. This so you can fully take advantage of the features of this console. I have an LGCX 55 inch which is an awesome TV for this console. I love the quick resume feature where you can switch between games and not lose any progress. Just pick right up where you were at when you switched between games. I like the fact that it is backwards compatible with a lot of my previous console titles. The disc drive is nice to watch blu ray movies on and to play the game titles you have on disc. Gamepass is a must have addition for your console especially with all the perks, games, and trials. A lot of great titles to play right now that demonstrate the power of this console. Hopefully the availability will get better as time goes on. I highly recommend this console.

The Xbox Series X has blown me away in every aspect! From the moment I powered it on, I was immersed in a gaming experience like no other. The 4K picture quality is simply stunning—games look absolutely lifelike with vibrant colors, deep blacks, and amazing clarity. Whether I’m exploring the vast world of Fallout 4 or engaging in intense battles in Call of Duty, the visual fidelity is unmatched. But what really sets the Series X apart is the frame rate performance. The smoothness of the gameplay, especially in fast-paced titles like Call of Duty, is a game-changer. The 120 FPS capability makes everything feel incredibly responsive and fluid. Even older games like Fallout 4 have been enhanced to run at a silky-smooth 60 FPS, and the difference is night and day. No more lag or stuttering—just pure, seamless gameplay. The ease of use is another major win for the Series X. The quick setup, intuitive interface, and Quick Resume feature let me jump right back into my favorite games in seconds. Switching between titles feels effortless, and the load times are practically non-existent thanks to the SSD. Overall, the Xbox Series X delivers in every category—picture quality, frame rate, and ease of use. It’s the ultimate console for anyone looking to experience the next generation of gaming, and I can’t recommend it enough! This is hands down the best gaming investment I’ve ever made.

Best Console Ever Made! Incredibly fast load times, sleek design, zero fan noise, amazing graphics, FPS boost, smart delivery and quick resume make this console feel like a super computer. Pair that with the tremendous value Game Pass is you really can’t beat it. There is a vast amount of games you can choose from with the only problem you’ll run into is making room for all of them! I used to be a die hard PlayStation fan but got my first taste Xbox last gen and I loved it. Transitioning from my old Xbox to the Series X (thanks to smart delivery) was so seamless I did it all through an app. All my games left off in the exact spot I left them in on my old Xbox (google smart delivery and you’ll see just how amazing it is.) You can also download and delete games from your storage from your smart phone! The Series X further solidifies my loyalty to Xbox now. This is a truly tremendous feat by Microsoft and hopefully y’all can grab it ASAP.

After being a computer gamer for forever. I became a dad and needed a console to fill my gaming habits. I immediately bought a one X and loved it. After getting an lg oled C9 I knew I wanted to make the jump to the series x or ps5. I ended up getting the series x and I’m so glad that I did. Everything plays amazing! I didn’t think it was going to be such a large improvement graphically and performance wise, but it truly is. If you own a tv that supports 120fps I would buy the series x in a heartbeat. I’m beyond excited to see the future of true next gen games in a year or two. If you don’t have a top of the line tv. I would wait a year or so and upgrade your tv before upgrading to the series x so you can get the full benefit of wait this amazing system can can give, but either way upgrading to it now or later you simply won’t regret it.

I used to own an Xbox One X and some people will say that it was close enough to the Series X that it wasn’t a worthwhile upgrade since these are expensive and hard to get. Well let me put those claims to rest. While, yes, this console feels very similar to the One X when you fire it up, once you get into a game, it’s a whole new experience. One of my favorite games from last gen is Forza Horizon 4 and even though you could do 4K30fps and 1080p60fps on the One X, being able to do 4K60fps on the Series X makes it feel like a completely different game. The speeds that this console operates at are truly next level. One of my all time favorite games is the original Star Wars Battlefront II. I have that game for the original Xbox and it works on the Series X! But it works exceptionally well. It’s scary fast. I swear, I spent a collective 3 months of my life waiting for that game to load when I was young. The loading screen barely appears before the entire match is already on your screen with the Series X. It’s so fast that the loading screen is almost a flash on the screen. Of course, younger me is furious at how fast it is, knowing how many times I would just get up and grab a drink or a snack while it was loading. But older me has to start planning out the drinks and snacks before even turning on the console because the days of long loading times are gone, and that makes me extremely happy. It may feel like an Xbox One at first glance, but let me tell you, it is nothing like an Xbox One when you start really comparing speed and graphical quality. Pair it with an Elite Series 2 Controller and you’re in for a great time. Worthwhile leisure investment, 100%.

The Xbox has been an amazing upgrade for my gaming setup. The load times are almost instant, and games run smoother than ever with the quick resume feature. The graphics are sharp and realistic, and I love how quiet the system is compared to older models. The controller feels comfortable for long gaming sessions, and having Game Pass gives me access to a huge library of games without spending extra. Whether I’m playing solo or online with friends, this console delivers a top-notch experience. Highly recommend for both casual and serious gamers!