Customer Ratings & Reviews

Its alright. Nothing special, Storage is trash you cant even have 14 games downloaded on it then all the storage is used up.

I got 2 of these Xbox Galaxy and each one would not keep my head set and my controller connected to it after replacing the new Xbox head set and series pro controller replaced the Xbox and still would not stay connected. Went back to the original and have not had issues. Don't buy!!

I ordered this when the promotion was happening where you receive a $75 gift card with the Xbox purchase. Best Buy shipped the Xbox by slapping a label directly on the factory packaging instead of putting it in a shipping box. It arrived terribly damaged, as any reasonable thinking person would expect. After an hour on the phone with a customer service in another country who was hard to communicate with, they agreed to exchange the Xbox. A day later, I receive a email that the replacement order is canceled, now out of stock. I gave up and decided to try to return or exchange in store. They were also out of stock. When I returned the damaged Xbox to my nearest store (hour and a half away) they refunded a portion the Xbox cost, but forced me to keep the gift card and wouldn’t refund back $75 from the order total!! What a nightmare. They told me to contact customer service again, which I did. They agreed to refund the gift card a few weeks ago, which still hasn’t occurred. I will never buy from Best Buy again. What a mess.

Fast and easy customer service is great prompting on time when I arrive to pick up the package

I sold my regular xbox series x for this new series x 2tb but sadly ended up returning it because i dont see the price justifable for just an extra 1tb i wish it was more then just an extra tb & a splat of colors im out of an xbox now but its ok

Just got the new 2Tb series x finally upgrading from my launch Xbox one. All I have to say is DANG! This is leaps and bounds faster with much much better performance and TWICE THE STORAGE! Red dead redemption 2 loading times are probably 80% faster opposed to my old launch Xbox one, with much better resolution. I hear they upgraded the SOC in the newer series x consoles with a smaller, faster, more efficient, cooler running chip, along with a much more traditional heat sink, due the cooler chip, along with the 2Tb of storage. I’m very pleased with this system and glad I went with the 2Tb model, the controller is sleek looking too. Now if you’ve already got a series x, this probably wouldn’t make sense to buy over just adding more storage to the 1tb. But if you’re upgrading or just thinking about getting a series x? This is the one to get! Awesome system with more than enough power!!

bought for a christmas gift during black friday and right out the box my boyfriend is having issues with bluetooth connection as well as it over heats tremendously

System stopped working less than 24hrs after my son opened it for Xmas. Microsoft still makes trash I see. I will have to return it and buy the 2 year warranty. System will no longer turn on after turning it off. It was real nice to see my 8 year old cry after telling him we have to return his Xmas gift because something is wrong with it. Thanks Microsoft for your continued top notch quality.

Since I never recieved the product, and your so called investigation said I did. Fed Ex never delivered it said they did and I had to deal with Best Buy. Nobody asked me any questions just decided I must be lying and told me too bad You are out your money and get no product.. All I get when asking about it is the investigation is closed Will Never Buy From You Again and will tell everyone I know not to and why

console crashes after 5 minutes on all games. Extremely disappointed. Best buy does not have anymore in stock. Christmas gift dud. Microsoft said it would be 2-3 month turnaround after I send it in. Going to pack it up and return it

My product was left carelessly outside and was not delivered to my door per the instructions I gave Best Buy. I finally located it yesterday even though it was delivered the 3 or so they state. BEST BUY DID NOT HELP IN DACT THEY CANCELLED MY 75 dollar gift card I was entitled to!!

OnTrac delivered my box ripped open with my Xbox missing. The delivery guy must have been in on it because how do you deliver a ripped up box with CLEARLY nothing in the box??? Now I'm stuck fighting with Best Buy to get my refund. This is ridiculous and I should've never preordered this thing.

Geek squad stole it or left it on the side walk to be stolen then Best Buy does a fake investigation just to say they can’t help me and to call the police what’s the police gonna do charge me money for involving them

Will never ever buy from bestbuy again they use ontrac and now my Xbox is somehow gone. Was never delivered to my door tracking shows nothing. Be careful buying online from bestbuy.

Worst buying experience EVER with Best Buy. Unit is great, but do not purchase from Best Buy.

I love the load speeds, quick resume, Game Pass and the 2 tb storage. If you add the expansion card storage for current X/S fames and an HDD for Xbox One, 360 and Xbox games, then you'll have all the storage you'll need. The controller looks great and the console looks better in person. I like the original 1 tb Series X look better, but like I s aid, the controller is FIRE!

I ordered from Microsoft directly but I love my galaxy special edition series X. Runs quiet and cool and with my 2tb seagate expansion card, I have 4tb of storage.

A sleek new finish and texture to the console and the controller and the performance is superb.

Very satisfied with it works great ilove itload fast and great memory and very good performance

I got this console after my first gen X-Box One started to act fritzy on me. This console is AMAZING! Its smaller than what I thought, the set up is WAY easier then previous consoles, and the speedamd graphics are so SMOOTH!! I am very pleased with it!!!