Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,651 reviews
Cons mentioned:
Wireless range
Rated 4 out of 5 stars
the modem works
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Comcast hooked up the modem we purchased at Best Buy and it is doing a good job .
I would recommend this to a friend
Pros mentioned:
Modem
Rated 5 out of 5 stars
Nice modem for our needs
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We are a small family with what I consider moderate data/wifi usage. Modem allows all utilization, and we finally were able to send the xfinity modem back and save on the rental fees!
I would recommend this to a friend
Pros mentioned:
Modem
Rated 5 out of 5 stars
So far it's doing the job!
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This reviewer received promo considerations or sweepstakes entry for writing a review.
We are saving a lot of money by buying rather then renting, So of course we like that. We have had no problems with the modem etc.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Great moderm
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This reviewer received promo considerations or sweepstakes entry for writing a review.
It is great and work wonderful. My friends used it and recommended. I also had a good price from our stores. I love BestBuy because they always have great prices and great savings.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Great Modem and good range
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This reviewer received promo considerations or sweepstakes entry for writing a review.
While pricey, this unit has a good range on WiFi (throughout 2400 sq ft house) and excellent speed.
I would recommend this to a friend
Rated 4 out of 5 stars
Save Monthly Rental Fee
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This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the same modem/router that would be supplied as a rental from Comcast. You would save the monthly rental fee which will, in time, pay for the unit. The router portion has a distance limitation for remote access. However, Comcast technical support will work with you to achieve the best signal.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 4 out of 5 stars
Nice router for Comcast
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I liked the devices and works great as expected which also save my money.
I would recommend this to a friend
Cons mentioned:
Signal strength
Rated 4 out of 5 stars
Wifi isn't great
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Good modem but the wifi isn't great. I don't get a strong signal upstairs.
I would recommend this to a friend
Rated 4 out of 5 stars
It is the same one cable will install and charge.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought one thorough amazon that was supposed to be for cable in the Northwest. It did not work!!! I returned it and purchased the one that does work with cable (Comcast.net). I am not sure WHY Comcast required the update for with the new modem I do not see any different from my older modem.
I would recommend this to a friend
Pros mentioned:
Modem
Rated 5 out of 5 stars
replace rented modem from Comcast
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This reviewer received promo considerations or sweepstakes entry for writing a review.
the product is good and works well. the purpose of the purchase was to no longer pay monthly rental fees. mission accomplished.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 4 out of 5 stars
Does the job needed done
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This reviewer received promo considerations or sweepstakes entry for writing a review.
works well better than what we had. The old one must have been defective
I would recommend this to a friend
Rated 4 out of 5 stars
Xfinity Approved
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Same unit that is sent with in home installation kit. Newest feature is that it includes a wireless router with pretty good range. Was able to get rid of the wireless router I previously used to only use this one. Also provides access to Xfinity WiFi signal within home if you have service.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Works Great with my Xfinity cable network
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent Cable modem and wireless router easy to hook up
I would recommend this to a friend
Pros mentioned:
Modem
Rated 5 out of 5 stars
Works perfectly
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I installed the modem and wireless router without any problems and it works just as well as the one from Comcast that I replaced.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Good modem same as one I rented from Xfinity
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I am very happy with this modem. It is the same as the one I rented from Xfinity for $10 per month. No problem hooking it up. Glad I bought it. Will save money in the long run.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Stop paying rental fees
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Save some $. Easy to setup. If you plan to keep xfinity for a while this is a good option.
I would recommend this to a friend
Rated 5 out of 5 stars
Works very well
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I upgraded my older cable modem and router with this model.
The online activation went exactly as described in the instructions. The entire activation process was approximately 15 minutes; and the majority of that time involved an update to the device.
Connecting other devices with the WPS button works much more reliably than with my previous router.
Prior to installing this router my computer would occasionally disconnect from the wireless network. After the installation the disconnection started happening more often. However, the problem was in my laptop and it was easily corrected by updating the network adaptor driver.
I would recommend this to a friend
Pros mentioned:
Modem
Rated 5 out of 5 stars
great modem.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this modem instead of renting for 10 dollars a month. It supports both of my telephone numbers and works very well.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
great wireless router
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Works really good with infinity internet and phone. Easy to install.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
Xfinity Times 10
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This reviewer received promo considerations or sweepstakes entry for writing a review.
If you have Comcast, and use Xfinity Internet and want to get your own modem/router this is the one to purchase! My internet has been consistent and fast, I'm impressed!