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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 1,651 reviews
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With help from Comcast about 3 hours setup complete

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 3 out of 5 stars

    Telephony/Modem/Wireless Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product functions but wireless performance is mediocre-single band only. I purchased this for the telephony aspect as I have an alarm system that requires it and I don't have to pay the cable company a monthly fee. Caveat- you have to call the cable company and give them the mac address for them to give you access to their network. Bypass the level 1 tech who says you can't do it and get to the level 3 tech who knows what they are doing. They have to send a config file over the line to open up the features- took about and hour and a half to finally get it working.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works grea with no issues. Xfinity charges $10 per month to use their modem. It pays for itself in 20 months if you are on a 24 month contract.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good i have been using almost two month and great signal too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing this item lowered my cable bill. However then the cable co increased the cost of the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modern is exactly like the Comcast one and is worth buying to avoid the $10 rental charge.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Decent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is a great replacement if you dont want to pay the monthly rental from your cable provider. I prefer the Motorola Surfboards, but if you need phone service, this is the way to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to elimate the monthly cost to rent from Comcast. Perfect for someone who has the triple play since it supports the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works for xfinity internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store employee indicated it was designed to work with Xfinity Internet and voice. So far so good. Had an issue with voice due to a voice mail message but xfinity customer service was able to fix it through modem. So far all is good and elimates monthly rental fee for modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent just a bit pricey but easy to set up and use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Expensive but better than renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but better than renting. My client didnt want to pay rent on his modem any longer and this was easy to drop in place for the failed rented one from comcast on a holiday weekend.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Great Modem. I purchased this modem to replace the one that I was renting from the cable company each month.. It was not hard to set up. If you need a modem that's also wireless and will allow you to connect your home phone to it as well, this is the one. It's a little pricey because COMCAST Xfinity has the market on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Comcast had some issues on their end, but that doesn't reflect on this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has been working without any glitches. Had some hiccups initially, but once the connection settled, it works like a gem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Works great. No problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    i'd buy it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a techie type, so when I had to update my router I decided to go to the router/modem combo. It was very easy to set up, one call to my provider to establish the new address, and it was up and running in about 20 minutes. Haven't had a problem with it in the couple months I've been using it. No drops, always connects, nice range. I'd recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem/Router Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace my Comcast leased modem/router, so I didn't have to pay the lease fee. It's the exact same model as the Comcast one, so set up was the same as before. Has been working very well for several weeks now. No reason to think it will not keep working well past the point where it will pay for itself in reduced fees to Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router easy to install and connect online. Telephony feature was deciding factor. Wireless and Ethernet connection very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent combination of Modem/Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a modem supporting multiple devices wired and wireless along with cable phone.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 5 out of 5 stars

    Identical to the unit supplied by Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been renting the identical modem/router from Comcast for years, and paying $10/ month. I found out, talking to a Comcast tech, that I could purchase the same unit and save $120/year rental charges. There is no operational difference between the unit I purchased and the one supplied by Comcast. I should have done this years age.

    I would recommend this to a friend
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