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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,651 reviews
  • Rated 5 out of 5 stars

    EXCELLENT!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DONT HAVE TO PAY CABLE COMPANY TO LEASE ONE AND ITS A D3.0 MOST UP TO DATE MODEL

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the greatest replacement for the cable companies modem as they have the 5GHZ capability and this one is only 2.4 capable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly like Comcast uses. No more monthly rental fees. It will pay for itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice unit to work with high speed internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy all of the benefits of this enhanced device AND I like owning it instead of renting it from my cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bought it to replace a rented one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    has good range and have not had any problems using. Im very happy to avoid the additional rental charge each month

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Beats paying an extra 10.00 on the cable bill! Goo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced this product so I wouldn't have to pay the extra charge to Comcast. This product works fine, but I wonder if it's as good and as fast as xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Son told me how to save money with home modem. This one works great and does everything I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same unit rented by COMCAST for $10 per month. I highly recommend this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good replacement upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced equipment leased from Comcast. Easy to install with instructions and assistance from Comcast for activation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product and easy to set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After you buy the modem, call Comcast customer service to add this new modem to your account. You can then return the rental one and save $10 a month. That's it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router for my parents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My folks were looking for a DOCSIS 3.0 modem to use for Comcast internet in Houston. This one fit the bill, and was easy to set up. You'll need to ensure you get the MAC address (it's written on the label on the modem or the box) and provide it to Comcast when you call to initialize your modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    saving me money no more rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works the same as the won I rented from Comcast only toke 10 min. to hook up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. Love my new computer and the Geek fellow was absolutely great in teaching this old (79 yrs.) lady

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By buying this modem, it will save us money in the long run with Comcast...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works with buckeye cable even though the cable company tries to tell you otherwise. Works better than the one provided by the cable company.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Xfinity Modem-Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get this(only choice) item for Comcast Cable. I gave it 2 stars because I could not get a back-up battery from best buy, can only get the battery from Comcast! Comcast said that $40.00 for their battery gives an automatic one year warranty on battery and modem-router. I said that the 2 year warranty from best buy already cost me 10% more = $20.00. Did not get the battery. Sales said they see many problems with this Modem-Router, but it is the only choice for comcast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cable Modem. Simple to activate I call comcast and they had me connected in 20 minutes with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Alternative to monthly modem rental from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to purchase my own modem rather than pay monthly rental charges to Comcast and this was the modem they recommended. It seems to be doing the job.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High price for poor performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet was acting buggy, random wifi disconnects, so we purchased this modem in an attempt to solve our issue. Tech support from Comcast didnt have any solutions for us. It says it supports speeds of 320 but I found it must mean a wired connection. It will do 175 connected (our limit) but only 100 on wifi. In comparison my Asus router does 175 on wifi, plugged into this modem of coarse. Add the painful call into Comcast to turn it on, the premium price we pay for this I cant see it being worth more then 1 stars. Taking into consideration the horrible wifi range this product is a 1 star all day. This is the only solution if we want to purchase our own modem with phone capabilities and wifi. Should have better options, reflected in my rating.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery backup

    Rated 4 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workes as expected and will end up paying for itself since I don't have to rent from Comcast anymore. Back up battery for the phone line is not included.

    I would recommend this to a friend
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