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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,651 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    The modem works....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But I still hate Comcast. It is simple to install and easy to maintain.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Same modem that you rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem the same as the one you rent from Xfinity therefore saving rental fee.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Internet Flaky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is rather pricey as if it was controlled by comcast.company. There were no other product on the market that do similar function and you were left with no other alternative but to buy other than renting it from comcast Company. The internet is flaky, and the design was not too appealing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It serves its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works as described. The issue is more with the ISP. 3 hours on the phone with them and 2 hours on the phone with my personal router manufacturer. But now I'm not paying a rental fee to the ISP. Overall, despite spending 5 hours on the phone I am happy with my purchase. I would have bought different modem if I didn't need the telephone part of it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connectivity that has very good range. Easy plug and play setup. Price of modem will be off set after a year or so of ownership (instead of paying Comcast it's monthly fee)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok the item I purchased is doing an ok job and the only reaso I bought this item was to lower my Comcast bill

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, No trouble, easy set up only thing it doesn't offer the second wifi signal for guests like the one I had from xfinity

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good range!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs newer computer to utilize features. Only buy if you plan to remain with xfinity for two years or more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to replace my Comcast/Xfinity rented unit, and it works great! Telephone works great, internet works great! (TV also works great, but that goes through a separate box). In any case, it was the perfect drop-in replacement for my rented one, and is saving me $10 per month now! NOTE: It does NOT come with a back-up battery, but I was able to take the battery out of my old rented one, and pop it in this one (it was a perfect fit). The Comcast rep told me that they throw the old batteries away when you turn in your old rented unit, so you are allowed to keep the battery from the old unit. All is well!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good deal in the long run

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to buy our own modem rather than continuing to pay a monthly charge. It will pay for itself in the long run. It was easy to hook up. Wish we had done this sooner!

    I would recommend this to a friend
  • Cons mentioned:
    Wireless range

    Rated 4 out of 5 stars

    Good replacement to save on modem rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mediocre range with slow speeds, but you will save on monthly rent

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Telephoney modem. All in one device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to not have to pay $10 each month to rent this from comcast. It is the only modem offering a telephone connection. Can't quite give up the home phone yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works as expected, but, a little known fact.. All those free Comcast Xfinity wifi hot spots you use around town? Yeah, those are done with these modems. Essentially, you're using another Comcast customer's bandwidth (and they're using yours). You can have Comcast turn that "feature" off if you ask. Also, if like me, you already have Wifi access points and a router in your setup, you can have Comcast set your modem into "bridge" mode, essentially disabling the router and wifi inside the modem. Why would you buy this modem, then? It's pretty much the only one that supports Comcast Voice service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem that makes the computer work better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem as recommended by Comcast, my old one was outdated. As soon as I had this new modem installed my Internet surfing went from slow to smooth and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    no more rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to upgrade my outdated modem. chose this one because of good reviews and I wont have to pay rental fees. it will be perfect for online gaming and faser downloads

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xfinity modem runs okay. It is not the fastest modem out there. The reason I bought the Xfinity modem was because I did not want to pay equipment fees with Comcast. The Xfinity modem was the only modem I found that was compatible with Comcast. It has a telephone adapter which I need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just what i needed!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sick and tired of paying for rental equipment and decided to give this a shot and i am glad i did. Was very easy to set up and haven't had a problem since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Could Not Have Made A Better Choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was was great choice for replacing Xfinity's equipment. I have already started recommending to everyone I know who is paying for rental from Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Find the product works to my satisfaction. Would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Outstanding modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem combined with my ASUS router delivers over 200Mbps on my equipment. with Comcast. Saves me $20/ mo rental charge. We rate this as an outstanding product.

    I would recommend this to a friend