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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,651 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent device! Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using it for a while, simply love it! Never had any complains

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Excellent cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt want to rent it from comcast so i purchased it. It works just as it is supposed to work.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anything to not have to pay Comcast a penny more. Great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Exact modem I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the exact modem needed for triple play by Comcast. Works wonderful. No issues at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to set up & Best Buy staff walked me through set up prior to leaving the store.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best product for Comcast customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to own than renting for years from Comcast. Works great & save $$$ on the long run.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 3 out of 5 stars

    It works with Xfinity data and voice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a modem. However, the built in WIFI is unreliable. Keeps dropping connections. I have to attach a real WIFI router to it. There is no option of getting a unit with no WIFI.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works very well. We have not had any problems with it. It was easy to set up and get going!

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Xfinity Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem. I decided to purchase my own modem instead of renting from Comcast. Smart move.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seems to work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't tell if it is the router or Xfinity internet, but there are times that in my house the connection is very slow, and other times it is great.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    excellent. the only gateway to use with xfinity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instead of paying 10$ monthly to xfinity. I bought this gateway modem. What a great investment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The telephone part of my first one did not work. Best Buy exchanged it, no questions asked. I was a little concerned about hooking it up myself (the first one was hooked up by Comcast). However, it was simple to connect and works great now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is basically a plug and play type of setup with Comcast. Extremely easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was super easy to set up and it's nice to have everything you need all rolled into one device

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    beats paying rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to stop paying rental fees to the monopolist cable corporation, works excellent!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set up with comcast service. just had to plug it in and it was recognized right away

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, but needed to check a few steps with Comcast- they were very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router and modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem and router, easy to use and set up. It works with xfinity as well as cox.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit has worked for me without any problems so far. Have had it for about a month.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my comcast service so I wouldn't have to lease it from them. It works great.

    I would recommend this to a friend