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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,651 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    all good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is the good easy to install have no problem by buying it lower my xfinity bill

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not dual band. Regret buying it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish that this was dual band like the ones from Comcast. Bad purchase for me, so I returned it and continued renting. Now, as of two weeks ago I finally bought a Motorola. No more renting from the BIG Machine

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great combo router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, only combo phone, cable, wifi router I could find. Does it all in 1 unit

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to set up. This is the one Comcast uses. I can download at 240.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router automatically worked with the new services we are receiving from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    An even swap out for Comcast rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff well informed about product options. Set up easy and does the job as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to connect. Works well did not have to do much to get it going.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product works great easy to set up will save me from paying a monthly bill

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good if you need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after 13 years of renting one from Comcast. This is supposedly the only one that supports voice call feature for a land line. More expensive than other n band routers but that probably is set by Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to install and no problems with resetting since we purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very easy installation and set up. Took no time at all

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best option for voice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Channel bonding really helps the wifi signal throughout the house. For a 2800 sq ft house there is no where we don't have full strength and the modem is in the basement. Middle of the road Comcast internet package usually is running at about 100mbps download and 10 up. Online gaming is smooth as ever. Netgear genie is great too for managing your network bands. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sent my router back to Comcast no more rent payments. Very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does everything it is supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and sync but sync code is a little longer than I would like

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great modem that works nice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works great with no problems at all. Also it has wifi if you need it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great replacement for Xfinity modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is exactly the same one that Xfinity charges $$$ to rent monthly.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Good product, but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straightforward setup, works well, good range, even if it is a bit expensive..

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I want to buy it I don't have to go to the cable companies and rent one

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and no longer have to rent from the cable company. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to hook up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was very easy to hook up.It is working great with my Xfinity program.

    I would recommend this to a friend
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