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Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,651 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and install, only took about 5 minutes!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love not having to pay Comcast to rent this from them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the router so that we can stop getting charged a monthly rental fee. It works as promised and pretty much we had to buy this one to work with my internet phone as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    good router/modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no glitches, and very reliable for now will recommend to friends

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for price, easy for beginners to install

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that modem is good and pick the wifi fast Motorola

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent performance Save $$$Rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best router I could find that has a phone line capability to be able to get the triple play offer from comcast. The only downside is that comcast is able to offer a better model for a monthly rental fee that isn't available to the public at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy setup!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup. Took less than 10 minutes to setup.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    still takes separate router to use printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    router/modem change required by comcast. had to still use old router as geek squad member could not get new router to work with printer

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it expected.Was recommended by comcast.Love it

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    It was the product I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install myself and is working perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Stop COMCAST rental fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great, and no more rental fee from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great all around router and modem combination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance in both telephone and internet!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ROUTER FROM XFINITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS GREAT, NO ISSUES EASY TO INSTALL EASY TO USE

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Comcast approved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and no rental fees on my Comcast bill.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good no issues or complaints about this product I can say it was very expensive tho. I think it could have been a little cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well with my computer. thank you for asking.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem router was easy to setup and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Love the wifi built in. No more router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity motem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were paying 10 dollars a month to xfinity for rent. we found out we could buy one at Best Buy and we did!!! works the same as the one we rented and looks the same so we are happy. I will say we had some problem hooking it up but that was ALL xfinity's fault so they gave us SHOWTIME FOR FREE for three months.

    I would recommend this to a friend
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