Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,651 reviews
Rated 5 out of 5 stars
Pleasantly Surprised
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pleasantly surprised to find out how well this modem/router or is compatible with Xfinity. Although it does not have the capability for advanced Smart Wi-Fi features like setting up Guest Access or Online Management, it does what it's supposed to.
I would recommend this to a friend
Rated 4 out of 5 stars
Easy to hook up !!
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought as a replacement for Comcast modem -not to continue paying for a monthly rental and to cut cost on my bill !!!
I would recommend this to a friend
Pros mentioned:
Modem
Rated 3 out of 5 stars
50-50 shot
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My first modem was a flop and I had to return it. The 2nd one is working superbly.
I would recommend this to a friend
Rated 3 out of 5 stars
Refurbished Arris Models
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had learned after I had purchased this Model that all Xfinity - Arris Modems, Cable Modems and Wireless Routers with Telephony Adapter are Refurbished, then resold on the retail market.
They still work, however, they are not the latest technology, or best performing units that are out there.
Do your research.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
fast xfinity
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
finally went to xfinity and high speed internet bought modem for long term use
I would recommend this to a friend
Rated 4 out of 5 stars
Good product.
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Plug and play. Works as advertised. Not as fast as I would have liked, but fastest available with VOIP built in.
I would recommend this to a friend
Rated 4 out of 5 stars
Saved from monthly fee
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great range, and no more buffering.... And thirdly no more monthly rental fee.
I would recommend this to a friend
Rated 5 out of 5 stars
Equipment works great
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wasn't sure what I needed when I got to the store, but after I explained the situation to the store tech, he knew just what I was looking for. He was a great help and thecheckout process was fast even though it was a busy time there
I would recommend this to a friend
Rated 4 out of 5 stars
Arris modem router
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This modem router is a combo modem and router all in one. It performs as listed and is a cost effective unit.
I would recommend this to a friend
Rated 3 out of 5 stars
Model - Wifi router
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We just recently bought this because we switched to Comcast. A bummer because I had already bought a new modem and wifi earlier this year. I'm a little disappointed because my tv won't connect with it when there doesn't seem to be a reason for it not to. My phone connects, but it is very sluggish on response when I go to the internet. It seems ok though when I'm using an IPad.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Works
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Comcast cable install modem works well. I hope my cable bill will be reduced by $10.00 per month as promised.
I would recommend this to a friend
Rated 4 out of 5 stars
No money to cable company for router
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Replaced old router and am surprised by the coverage in my house. House built in the 50ies and no dead spots
I would recommend this to a friend
Rated 3 out of 5 stars
Good, but printer doesn't always work.
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this modem/router because it's the only one that works with Comcast and I didn't want to rent. It works great with the computer and phone, no problems there. Ever since I got this modem, my printer only prints sporadically. No one seems to know what the problem is, so I just try to print at non-busy times. If I never needed to print, it would be great.
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Better than renting
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Same as you would get from Comcast, and in less than a year it pays for it self with rental fees you save.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 2 out of 5 stars
Xfinity Modem with Voice Support
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The modem setup is easy, but neither Xfinity phone or in person tech support could get download speeds over 35mbs. I subscribe to Blast Internet service from Xfinity, so it was really disappointing that they could not properly configure it. So, I returned it and am stuck with leasing a unit from Xfinity.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
Why rent when you can buy for less
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was having all kind of problems with my cable box. I came to best buy and bought one. No more problem and no more monthly charge. Thank you best buy for having what I needed....
I would recommend this to a friend
Rated 5 out of 5 stars
Just what I needed
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Most modems run their course in a couple of years. I was fortunate I purchased Geek Squad support and got a $0 replacement of my modem. The associate was very helpful in making sure I had the right one for my Comcast internet.
I would recommend this to a friend
Rated 3 out of 5 stars
Ok
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So it's the 3 in one for Comcast which works good if you are connecting it direct to your computer no problem. Wireless it would drop connection at times especially if you aren't that close to it. I decided to buy all of it separately and I would say it's way better. The one I had gotten prior through Comcast worked great but wasn't going to pay the monthly fee for it
No, I would not recommend this to a friend
Rated 4 out of 5 stars
Only modem that provides phone and internet
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Modem works acceptably but wireless coverage is spotty and needed an extender to reach some rooms in house.
I would recommend this to a friend
Rated 5 out of 5 stars
Great modem
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's awful that "Comcast monopolizes a modem so you have to purchase it to use their service but no issues with the modem. Only issues with Comcast. It took 10 hours for Comcast to hook up a phone line with this modem,