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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,651 reviews
  • Rated 5 out of 5 stars

    Needed for our TV/computer/phone setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we purchased xFinity1 service from Comcast, we decided not to pay a monthly fee to use their equipment but chose to buy our own modem/router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally can stop paying rental fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy that I can reduce my monthly bill for renting the routers from Comcast. This unit works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This product provides the same services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after working with the provider you will be able to use this product successfully and in conjunction with other software you may be using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    take that, Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item so that I wouldn't have to keep paying Comcast $10 a month to rent it. I wish I would have thought of doing this two years ago.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good for phone and internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product with a reasonable price. good qulity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aren dela help me with purchase awesome guy !!! I would recommend going to blaine Best Buy and find Aaron if you need any help he sure help me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    works fine - pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This beats renting from comcast..in 2 years i will be even.. so far no problem.. slightly difficult to set up had to have comcast come..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a good router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the phone connection. Signal coverage is good but speed significantly decreases with distance. At 20 - 30 ft i get a very good signal but my speed is only 5% to 10%. I barely use the phone so I can not say much about phone reliability.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    no improvement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have seen NO improvement in speed etc... Not impressed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Same modem I had from xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of continuing to rent a modem when I could purchase it. It was a cost savings purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Able to get my Comcast rental fee removed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an exact replacement to the router that we were renting from Comcast. Works the same.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XFINITY replacement gateway.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the direct replacement for XFINITY customers who have phone service. Saves ten dollars per month that Comcast charges to rent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly with my comcast connection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of paying Comcast yet another fee for equipment, so I decided to purchase my own router/modem. I am very pleased and satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why rent when you can buy. This modem has served me well for several months now. No issues, and got rid of CenturyLink rent as long fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install everything needed in the box for install plus few extra parts I did not need. Called Comcast they hooked me up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reduce your Comcast monthly payment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast is the only ISP is my City. Why not pay as little us one has to. Without competition, you should monitor your bill closely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works just like reviews said it would.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I order this because we were changing. Our internet, tv , and land line to xfinity and I didn't want to pay a rental fee monthly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Modem Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xfinity - Arris Touchstone Docsis 3.0 Cable Modem and Wireless Router with Telephony Adapter - Black works well, though I did have to by a signal booster so that I could use wifi upstairs.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Save $$$ on Fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice piece of hardware. I purchased this so I didn't have to rent a telephoney modem from Comcast. Pays itself off in a year.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is somewhat mandated as to which one to use by Comcast for their internet phone. It functions as both a cable modem and router. It is not as good as the individual units that I replaced as far as wifi capabilities are concerned.

    No, I would not recommend this to a friend
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