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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,651 reviews
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought to replace the one I was rentting from Cocast.. glad I made this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem works very well with my internet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace the modem from Comcast. It is a great product for my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works exactly the way they indicate. Glad we bought one instead of the rental.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had done this a long time ago. Paid too much to Comsat in rental fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone , internet, and wi-fi all working well; covers all 3 floors adequately

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its too early to comment for the long haul but its working perfectly as expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works the same as the original as it should sense xvinity is the parent company

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo of modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this to replace the modem/router that we were leasing from Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A litttle pricey but delivers the service, bandwidth and consistency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and worth the price. No more cable costs from the cable company

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aweful range, what good is faster speed if it always dumps your connection. Plus no battery to use the phone if the power goes out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy for me at this time,I needed a modem with the telephone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not come with back up battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get a phone call from Comcast to tell me I needed one installed for the home phone service. Best Buy had no idea, even took Comcast some time to figure it out

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome alternative to having the pay 10 a month to rent from comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good reception for Internet n phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyin this item will save me monthly fees and hopefully pays for it self.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome if your running Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Works well in a large home. Signal remains strong at all times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best combination I've ever purchased. It works really great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Great service at this store. very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have if you have Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried other modems and routers. Since I have Xfinity I had to buy this modem

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor performance using wi-fi. Speed and distance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is the only modem that supports the "triple play" from Comcast. Speed and distance are substandard using this product, particularly in a 'wireless" mode.

    No, I would not recommend this to a friend