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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,651 reviews
  • Rated 3 out of 5 stars

    Ehh so so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless isn't great the modem is fine I hooked it up to a 2.5/5 ghz router and it works for internet but the built in wifi is lacking the higher speed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Needed to upgrade my equipmnt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my equipment and this was the product that I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    back up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great item, I have this unit as part of backup in case the cable goes down

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Look online everywhere but got the best deal in best buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Comcast compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. However, your company had others but because Comcast requires this exact one I was forced to buy this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Very satisfied! I would purchase another one in the future!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product works fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the product has worked 5x5... Hopefully it will work for many years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem. I'm saving money on my xfinity bill by purchasing my own modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace the same product that I was renting from Comcast

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Comcast XFINITY -depends who u talk to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was rated high and one of the most expensive$200 yet Comcast techs(spoke to 3 of them in person) said its not very good so who do you believe????

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the old router, Faster speeds and better WiFi range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice item. Cheaper in the long run than rentals. I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works great. buying it is cheapper then renting it from comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exelent price for this product and amazing people work on Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best....simply the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is awesome. Works exactly as I was told by comcast agent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comcast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that great. I think the modem supplied by Comcast is much better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Item is very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with my new product. Everything is going well with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity - Arris Touchstone Docsis 3.0

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced this with my rental xfinity modem and it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to configure and activate thru comcast. I have two of these now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comcast compatible modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save money and buy this instead of paying more per month to Comcast

    I would recommend this to a friend
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