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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1651 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are satisfied with the ease of use, modem performance, and setup of the ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter. Many appreciate its compatibility with various internet service providers. However, some customers find the price high and express concerns about the wireless range and signal strength. A lack of included battery backup was also a point of dissatisfaction for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,651 reviews
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. Exactly what I needed. Highly recommend this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything worked as advertized

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems, provides excellent distribution, as advertized

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is the best purchase for its kind. It works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works REALLY well and I wouldn't go with anything else!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good as always, recommended for everyone. Installed correctly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not any better than the one from Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast said this was a better router/modem that the one we were renting from them so we bought it and it is just as bad and the one we were renting.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace my 2.0 with a 3.0 , this product is working great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no issues!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but not as fast at the modem from xfinity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cashier told me how to hook it up in 5 minutes....no problem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Integrated Wi-Fi not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gateway AND CABLE MODEM work great the wi fi sucks. Use it in bridge mode and get a good wi fi router. I recommend an Apple Airport router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    saves xfinity box rent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performer with excellent WiFi coverage. Very good value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as efficient as the modem I was renting monthly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of my best purchases.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing does everything I wanted. Very happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what I needed to get my Xfinity system going.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase saved me from leasing the modem from Comcast.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Seem to work fine for 1 month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work for about 1 month then I got a pop upon my laptop telling me my IP address is blocked . Call the number on the screen seem to be a scan and they wanted access to my computer and pay $499 because the Zues virus supposedly affected my computer . I called the carrier who tried to reset the modem but if my IP address is compromised , resenting does not work . Needless to say I'm taking it back tomorrow to exchange or change for another brand .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    lousy junk, had to return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lousy junk, had to return it,wi fi has poor capability, had to have comcast, send a tech , went back to renting theirs witch was a different model.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem/router. Easy to connect and great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works exactly as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the initial connection it started working perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rather buy than rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would much rather own my modem than pay rent for one.

    I would recommend this to a friend