Customer Ratings & Reviews

My review is like most others, this thing does not have far distance with the wifi. I returned it and just decided to rent the one from Comcast which is similar but is bigger and has significant better range.

Router did not deliver the contractual speed. I suspect this is limited by the provider (Xfinity). As soon as I changed it back to the rental router then I got the correct speed (250 Mbps).

Changed from Verizon to Comcast for internet and phone service. Still have a landline phone. Wanted to buy a router instead of having a monthly rental fee for one. This was advertised as dual band but actually wasn't. Took lots of hours of frustration, phone calls and lost work time to figure it all out. Was able to return it once our local store realized the problem. Ended up having to rent a router anyway. Don't recommend this product. Wasn't impressed with the Best Buy folks in Geek Squad or Tech Support. The guy who answered the phone for the store was the most helpful.

had one just like this for years then I decided to purchase on straight out soon as Comcast activated it ive been having problems with it in the box it comes in it says before u return this product please call this number first for we can help I did and they where no help. a guy from Comcast came out didn't even attempt to reset the box just immediately wanted to get me back on Comcast tit with a new and different box I don't know if its the box or Comcast that just wants that monthly fee but I canceled my service and iam taking this box back to the strore

The instructions provide that you need to call Xfinity for problems and they will not talk with you if it is a customer owned modem! They force you to use their modem at $10 per month!

I only managed to get 30 megs per second with my speed test while standing in front of it, returned for separate modem and router now getting 125 megs. Cancelled the phone out though

I needed it for the telephone feature in the Xfinity triple play package. It serves that purpose but as a wifi router it cant hold a candle to the Netgear unit that it replaced.

to much money to have to much issues. plus you still have to pay for you monthly payments to have internet ... best buy is awesome tho

Did not accomplish the range we needed. Comcast is upgrading equipment more frequently so decided to continue to lease from them.

I can barely connect 2 devices at once without it being stalled. Not a good choice if you are a gamer. But its too slow as compared to what I paid for this modem.

I have owned several wifi cable modems and this by far is the worst. This was a replacement needed moving to Xfinity triple play. I would not buy this.

Outdated and does not provide the speed necessary for my Comcast service program. It is basically functional but not suitable for high speed internet.

The router xfinity rents you is much better this one slowed down my internet and would cut off constantly.

This is old technology but if you want to avoid paying the monthly rental fee then this is the only choice. You will need to buy a WIFI router in addition to this since the built-in WIFI is not good (there are 11 channels which are too busy to support the streaming traffic). Also, this is a single band device...2.4 G, where new technology gives both 2.4 and 5.8 and it is still possible you would have the WIFI streaming traffic issue.

We chose to buy instead of rent from Comcast, but it didn't work for us. The tv would reboot and not come back on and the internet was very slow. Thankful for easy return, but sad it was the only model available with tv/internet/phone option and not compatible with current Comcast packages which could save $10 per month rent on our bill. Would like to know if one becomes available. Outdated per Comcast.

Seems so far to work but not all that well. Slow and not at all very responsive leaving times when internet very slow

I traded in the router that I was renting from Comcast, but may not have been a good choice. The speed is very slow.

Had to return to the store after unsuccessfully trying to install by myself. Called comcast, had trouble connecting it, so they had to send a tech to try to install it. Service tech couldn't install it, so said it was probabaly defective and I had to return and get a new one. Ended up having to pay a service charge from comcast for the service tech coming to our house! Was not happy at all!

Ok yes soo good I like it soooooo Mach ...... And I would like to do for my friend to you guys I like your service a lot

No upgrades, eventually u will need to replace to keep up with cable/modem upgrades.