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Customer Ratings & Reviews

Your price for this item is $225.99
The comparable value price is $309.99

Customer reviews

Rating 4.5 out of 5 stars with 80 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the Assure Lock 2 for its ease of use, straightforward installation, and sleek design. Many appreciate the illuminated keypad and the added security of keyless entry, as well as the convenience of Apple Home Key and remote access. However, some customers have expressed concerns about the battery life and Wi-Fi connectivity. Overall performance and the surprisingly small size of the lock have also been noted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 80 reviews
  • Rated 3 out of 5 stars

    Pretty- yes, pretty awful to live with- yes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware wise, the assure lock 2 is hard to beat. It is beautifully crafted, durable and slick. I particularly like the silver finish. However, this is not a "lock", it is a *smart lock*, and it fails so hard at that. The app is horrendous, if I had to guess it hasn't been changed in 4 years. Basic features you assume are implied with "smart" are no where to be seen. What a pity! They distanced themselves ahead of the market with the hardware years back, but all the other players caught up some time ago. Yale desperately needs to re-approach implementation, backed/integration and software on a major scale for this lock to be, once again, a good option.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy and convenient

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, user friendly and easy to setup on devices

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly purchased this lock for more convenience. It was easy to install with minor adjustments to our door. We have a Smart Apple Home so HomeKit is used regularly. The locks fits right in. Its simple to use for kids, dog sitter, and cleaning lady.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! We use on all our doors. Love the fact it works with Google Home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Practical, excellent price, and functional. Meet all my needs!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent lock. Easy and convenient to use. You have total control of the lock outside of the house and always know who is coming in and out. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving this purchase! It was an easy installation and quick to learn how this works with the application on your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock, couple things to think about.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to install door sense for auto lock to work, so metal reinforced door frames may be problematic without special drill bits. Also one needs spare bits for a regular wood door frame. Also the home key locks require a HomePod to allow assigning apple keys to other people, adding $109 to what the actual cost of the first lock to work correctly with HomeKit. Additional locks can use the HomePod used with the first lock. Install took less than 6 minutes if the holes in the door are pre-drilled. Simple app. Kids love not having keys, with HomeKit integration I can share keys in the app with family and friends who have a iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Easy installation. Will buy more in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Home Kit + Yale Bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved it! Took me a bit to figure out if I really needed the WiFi version—turns out, nope! With Apple HomeKit, the Bluetooth version works like a charm. Unlocked it from 90 miles away! No more juggling keys ever again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Apple key! Setup was simple and stays connected I’ve had other smart locks that Lois connection to HomeKit constantly. This lock is consistent and has all the features

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how easy it was to install and set up! Works great with SIRI and HomeKit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up lock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock was pretty simple to set up works perfectly. Glad I made the switch to this company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale Smart lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a previous version of this smart lock and now this version on my new home. Ease of installation was great. Stays connected and quick lock manipulation. Pairs well with HomeKit and use of apple key card in Apple wallet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great keyless lock, will never go back!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to be back to Yale. I tried other biometric off-brand systems and couldn't get rid of it soon enough. Love the geo-fencing: front door auto-unlocks as I arrive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is working great for me. I like the Auto Unlock the most.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yale smart lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geat product works great with homekey the build quality is strong

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Keypad
    Cons mentioned:
    Battery life, Wi-fi
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Modern and technological

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Very Stylish Modern Look WIFI Alerts for Door Status Apple Integration Concerns Possible Battery Life due to WIFI The Yale Assure Lock 2 is very stylish in its appearance and design. The compact nature of this is very pleasing. The lighted keypad is inline with modern door locks and allows for manual input during the dark. The complete installation took about 15 minutes for me as I swapped out another electronic door lock system. The included installation guide is very detailed which was welcoming as it addresses many doors and situations a person could have installing. They also do include lots of hardware to install into. Only thing I did notice is if you have a metal door, you might need a different drill bit, but i installed on wood core door. The app does include some step by steps that could be helpful, which we used my wife's iPad to download to and walk through. The steps to add the additional module were pretty easy and the booklet gave great directions. The hang-up I had was getting the door ajar sensor placed right but after a few tries it worked by just. Next getting it connected through the app was a little bit more slower than expected but it all connected and integrated on my network really well. Getting this paired with the built in Apple Home Key was awesome, this was a function I really looked forward to trying out. This step took a little bit but was a breeze once I got our devices all connected through our HomeKit. Now when my wife comes home I get an alert on my apple tv and phone. Plus I can just house my iPhone and Apple Watch! Overall this device is solid and has some amazing technology jam packed in it. While the downfall is the battery life in this, I think rechargeable batteries might be a good investment with this lock and just change them out every few weeks. Also buy a 9V battery and have handy incase batteries every do fully drain. I hope future updates will address the WIFI and constant draw on battery life and improve. This is only a suggestion and no way hinders the technological masterpiece this device is to me. I love the full home integration for our front door now!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Apple walletdoesnt work, battery life is terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save yourself the headache and consider a different lock. I had an issue witht the apple wallet key card and upon calling Yale customer service they reccomended returning the lock to best buy. (Though it was too late for me) they also stated they are aware of the issue and it happens a lot in particular with this lock model. The batteries also die extrememly fast. I was locked out of my place for over an hour and had to use chatgpt to get the lock to open again as the trouble shooting instruction on the yale site were not very clear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and the product work well I life these products I will recommend it to other as well

    I would recommend this to a friend
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