Customer Ratings & Reviews

I got 3 of these. None work how they are supposed to. A very incompetent third party hired by Best Buy couldn’t install them. He goofed it up and I had to call a locksmith to install them but he couldn’t program them. I followed the directions but I couldn’t program them either. One lock works only with the app, one only with the keypad, and the third one doesn’t work at all. I was subsequently told by a Best Buy manager that the Geek Squad could fix them but a Geek Squad rep said they couldn’t because they don’t have a license to work with smart locks. As soon as I can get my regular locks back on these are going back to the store.

Works as expected. Great look and finish with a contemporary look with a touch of antique. Easy setup and works perfectly with HomeKit.

Asfhfetuhgrfvbhdfvgrf htfhtrgt5y htyrhgtrggfruu hgfg

liked everything about the lock but unfortunately was not compatible with my security door.

Does exactly what it says it does. Convenient that you can assign people their own code to get in and know who was there and when.

So far, so good. It has a ton of features and has worked perfectly so far. I also got it on a one day sale so the price was great.

This product is very good and performs great and work well with Alesis.I recommend this product very highly and will buy again.

best purchase ever no need if having a physical key to open a door

Works great and would buy again. No issues with app and programing. Little pricey but very low profile on outside door

The product is value for money. Easy to install with the help of total tech. it easily connect with Google home and apple.

The functionality is great in theory but the reliability is not. The module that provides wifi and remote functionality was damaged on arrival. Perhaps this was an item that someone already returned? The pins that seat into the module, half of them were randomly in the module while the other half were randomly in the module receiving end and some were bent. I suspected there would be an issue but attempted to install. Needless to say, it didn't work. It would not connect during set up. I removed and reinstalled and the pins continued to 'break.' I am going to return and re order to give it another try, hoping I had a lemon. My caution to anyone buying is to look at the module and the module receiver upon opening to inspect the pins. I believe there are 8 of them. Then be very very careful plugging the module in to ensure the pins aren't damaged. This should not be an issue but unfortunately it is. I've already repacked this for return or I would provide photos. I'll re-review after I try another one.

Install was a little tricky but works better than the other one that I had. Sometimes you get what you pay for.

Easy to install. Integrated easily with Alexa. Looks great. Now going to purchase for other doors in my house.

Easy to install and great customer service. I got a person on the line in less than 5 minutes on a Saturday

Door sense is finicky, but otherwise a deceny lock.

Love this lock, works perfect with Apple home. I have the older version but the update one is even better. Worth the money.

Great front door lock! Use it with alexa and works seamlessly. Would definitely recommend the wifi module.

Super gadget i love to come home and it unlocks the door for me. It alerts me when someone unlocks the door.

This lock is exactly what I wanted. Easy to install and use.

Whats a key, i love coming home and the door unlocks for me and when i leave it locks the door behind me,