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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 237 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 237 reviews
  • Rated 3 out of 5 stars

    Seems glitchy but works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this product has been super helpful when trying to open the front door with my hands full. Cons, you have to keep the app open for it to keep track of your location and Auto Unlock the door when you get home. The batteries provided only lasted about a month. If I were to redo this purchase, I would have gotten the one with a keyhole for backup if the battery dies. The door sensor seems to loose connection with the door so the auto lock doesn’t work as expected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice lock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been using this lock for a month now and it has been super reliable, it has never once not worked. The ONLY reason I'm giving it 4 stars versus 5 is on the difficulty of integrating with the Home App on iOS devices. There is a 3rd picture to scan (not mentioned in the manual) that is needed to properly use on HomeKit. After 2 hours of frustration and internet searching, I found out what the issue was. After that, it was a breeze. It is super hand to have access codes for different parties and is easy to keep track of it on the Yale App. Great product overall; I'd buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart lock !!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this smart lock so far. The built in wi-fi comes very handy. I just wish it had the key option to have piece of mind in case the batteries died. Great product overall

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Nice

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    Best Buy Employee
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente, very easy control who open the door and closed, also you can manage everything from your phone and Apple Watch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product. Makes life simpler

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first “smart lock” and it works! Works very well. I had used electronic numberic locks by Schlage previously and while they were just ‘dumb’ locks, they worked well for the past five years. I love not carrying keys. I decided to try a smart lock so that I could let in contractors for a project going on at the house and every day this lock works well, and I can let them in from miles away without an issue. The notifications are great. The quality is impressive. Not difficult to install. And this has the newest connection system that allows connection to apple as well as google products - so again, it has made life simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    reliable lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product, very easy, simple installation. It has lock sensor to indicate if door didn't close. need to connect 2.4 ghz wifi signal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every Penny and Apple HomeKit compatible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Lock was very easy to install so just follow the instructions or watch YouTube videos (if it’s your first time changing the lock). The new feature where it unlocks automatically when you are close it’s awesome because by the time I park and get yo the front door I don’t have to put any pins or anything. Definitely and upgrade from Yale Assure LS lock. The HomeKit integration with Apple is awesome so if you are an Apple iPhone user you might want to go with this smart lock vs others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Auto unlock is the best feature. The lock itself is elegant and highly fucntional. 10/10 recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wi-Fi enabled lock

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from an older Yale lock model, this lock is been a major upgrade. I’m very happy that I chose this. First off the older lock model had a touchscreen, but was made of glass and was scratched up from repetitive use over the past 4 1/2 years. Additionally, the lock was not Wi-Fi and could not connect it to the HomeKit or an app if I wanted to unlock the door or check to see if the doors were locked. The Yale Assure Lock 2 with Wi-Fi solves all of that. Removing the old Yale lock and putting this one in was very simple. Much easier than I thought it would be, and probably had a lot to do with the similar sizes that the locks require for the door. It was very much a matter of using a screwdriver to remove the old lock, and then putting in a few screws for the new lock. After the lock was properly installed the connection to the app and set up took about 5 to 10 minutes. Connecting to the HomeKit was very simple after that as well. All in all, took about one hour. Using the lock for the past four weeks, I can say that the lock has performed very well. I have not had any issues using the lock or the app or connecting to the HomeKit. I I do like the keypad as well is that it’s not a glass surface that will get scratched, but more of a rubberized surface that looks more resistant. This has been a great product so far. I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Stylish and Easy to Use Keypad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using a different wifi enabled lock, with a separate keypad I upgraded to this model in the fall of 2021. It's been installed for almost 6 months now and it works great. The keypad is very nice looking, as is the inside deadbolt and battery unit. I've replaced the batteries once and it was pretty quick and painless to do, the app does alert you when it's time. I'm currently considering replacing another lock in my home with a 2nd one of this exact model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent auto-lock. Get rechargeable batteries

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s one of the best auto-locks out there. I recommend getting rechargeable batteries so you don’t have to buy new batteries because if you have kids that run in and out the door a lot, you are going to need to change the batteries more often. I get about a month with 4 kids in the house coming in and out to play.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Yale Assure smart lock was easy to install for someone who has never installed a deadbolt before! The instructions for installation were easy to follow. It easily connected to my wifi and has performed flawlessly. I did have to purchase a wood chisel to enlarge the area so the strike plate would for flush to the door jam. I also used the security screws provided to attach the strike plate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the design, love the look, love that its blu tooth.... but I can't figure out how to just set a code, and customer service sucks. The instructions do not tell you how to do this either. I'm a fairly tech-savvy person but this thing is not easy to program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was very easy to install and really works great. It gives you the confidence knowing you are secure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase. Way worth the price.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing so well I bought 2. The only thing I had a problem was with the batteries draining quick. After calling Yale they helped me figure out the problem. they actually sent me a bridge, which fixed the problem right away. It is nice to know you can manage your locks from away from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart lock

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome smart lock. Easy install and set up. Very quiet. Super functional and convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Brand Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality and easy to use, Also easy to program

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very convenient!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with home wi-fi and solid doors. High recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hail to Yale!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super secure and customizable. We love this lock and feel super safe at home with our infant. Its also very customizable, able to give temporary or timed codes to guests/dog walkers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy to install. Good security.

    I would recommend this to a friend
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