Customer Ratings & Reviews

We really enjoy this lock and all it’s features love it

Excellent product. Very content with my purchase.

Doesn’t work as well with apple homekit, the communication module is buggy as well

Won’t lock properly or stay locked especially remotely from phone

Not recommended at all; we spent too much money on batteries that only lasted less than a week. Best Buy now stated that they are not responsible for returning the money.

It works fine except I have to replace the batteries every couple of days. I have tried all the different batteries. I get the same result. I have gone with rechargeable batteries and replacing them every morning. I am getting ready to go back to a manual deadbolt lock.

It work just outdated but wanted the square look didnt see any in new model doesnt connect through google home

I like everything about this lock, EXCEPT ...it is unbelievably expensive and inconvenient to operate. The 4 AA batteries last about 2-3 months, at which time the smart lock becomes a dumb lock. I would probably not purchase this lock again.

It's automatically entering passage mode and randomly unlocking the door. Tried locking it through the app to get it out of passage mode. But without even touching the app or the lock it will eventually go back into passage mode and unlock it's self. It's a very big safety risk.

Ok except does not connect to 5G wireless router. Should be on box for such a pricey product

Not worth it. Past my return window so I have to keep it. It doesn’t connect through the app, so the whole purpose of me getting it was to use app features. It’s always searching and asks if I’m next to the door. Why would I be if I’m trying to use the app? Installation was fairly easy but no instructions on programming code.

cannot get the lockset to calibrate to work. it will manually work but cannot set th ekey combo until it calibrates. ive email customer service with no luck

Worked good for a couple of days and then wont rotate the lock. Maybe the door was bad or something but I bought a $50 electronic lock from amazon which did everything yale lock did and also worked when yale stopped

Awful!! Battery life only lasts 3days! We’ve changed the batteries twice in two weeks. Terrible product, don’t buy.

Works, sometimes. Returned and order Eufy. No problems and not a missed connection with the Eufy.

Lock worked well at install on 4/7-2024, with At&T internet. 2weeks later the lock is offline and Will not connect to the internet. ATT internet is working properly, assume the lock is malfunctioning. Called 24 hour Yale line, they could not resolve the problem.

Fit in ok but the deadbolt is super flimsy. App install is terrible, no manual way in instructions ti program keypad code. Have to hide the only key now for other to access property. Seems like wifi needs another $100-200 device to enable. Silly product marketing.

After researching I decided on this thinking it was a good buy. Yeah, its crap. The install was confusing and one of the screws didn't go all the way in. Wasting over an hour, I got a Eufy instead and was very pleased. 10 min install, can open it in 5+ ways, and was the same price. Never again.

Not easy to operate. Too many hops to go through to set it up with airbnb. It was not worth my time or the money. I bought 4 of them and I am going to return 3 of them.

It constantly kept alarmimg for no reason. Manufacture said alram is due to yale lock being tampered with when it never was. Had cameras proving that.