Customer Ratings & Reviews

No Value for money Support is terrible after 3 months key pad doesnot work .Do not Buy this

Order missing bad experience on line orders I order and missing orders

Very sharp looking digital deadbolt lock. The keypad is invisible until the Yale logo is pressed and then the code can be entered. Very easy setup with Bluetooth and WiFi capabilities and code and/or fingerprint recognition. Easy to add individual codes using the Yale App. I really like the notifications of whom and when someone locks/unlocks the door.

Locks are easy to installs and easy to use. The AirBnb integration is a plus.

Great smart lock, very easy to set-up. Simple design, does exactly what I need. Uses Yale app to control remotely using WIFI. Highly recommended

Had a locksmith install, super easy. Lock the auto lock feature with kids.

Works well and look good. You can assign codes to individually, lock/unlock from your phone.

I’m happy with my purchase after reviewing several options! I decided to go with this one, since I like that it had the app, code option as well as the key feature. The installation was a breeze and have had zero issues with it!

I purchased the Yale touchscreen smart lock in September of 2021, it worked great for about 1 year then started having issues in the late afternoon sun. Our door faces west and gets direct sunlight. The tamper alarm would start going off once the unit got hot. It is not that hot in western Oregon. This required pulling out the batteries to reset the device. I appreciate the technical help I received in troubleshooting the lock. However, the issue was never resolved. I understand that electronic components fail, and that this unit is out of warranty, but really it is not that old. This unit fails almost daily when exposed to the late afternoon sun … it is not that hot in Western Oregon as compared to say Texas where the technician that helped me said that many customers have units installed without complaint. Which means this unit is an outlier. Yale offered me a discount on a replacement unit, but really it is not enough for me. My expectation would be that the unit be replaced without cost with the recognition that it is an outlier unit and Yale stands behind its products. We’ve had a few cooler days here and the unit has been not alarming, but as luck would have it, it alarmed while we were away, and the batteries ran down in the unit and people needing to get into our house to take care of our dogs could not and were locked out as they did not have a physical key. That incident was enough not to consider Yale for a replacement unit.

The lock seems solid and the app works well for our purposes. I really appreciate the auto-lock feature that locks the door after 90 seconds since my kids and spouse tend to leave the door unlocked. Setup was simple with video instructions.

the first one broke and then i had to return it and the new one is fine. the auto unlock is sweet.

It’s a great device! I love how all the settings can be managed from my cellphone. I definitely recommend this product! Once you close your door, you will have peace of mind, knowing that you have a more than capable device to lock your home!

Easy to install and works great! We installed in just a couple of hours. Very convenient for the whole family.

This looks great and works even better! Would highly recommend to others.

Way more convenient than using a key. Love that I can just enter a passcode and get in easy.

Works just as it says! I like it so far!! Only have to wait for winter and we’ll see.

easy to use and perfect for our home! highly recommend!

I purchased this lock in August and it is broken already. I am not pleased. I changed the battery the last of December and two days later it told me to change the battery again. Now it has stopped working all together. I am so disappointed. I ordered another Yale lock and Best Buy will install it in the next few days. This one you can either put a code in it and use your finger print and it has a key to it. I pray this one will be better. At least with the key I should be able to get into my house. I can’t use that door at this time.

works great****************************************

Yale Assure Lock 2 Smart Lock is a hunk of junk! DO NOT WASTE YOUR MONEY. I bought this two weeks ago, had it installed right before we went on vacation. Everything worked for the remainder of the day and by morning, it was completely dead. The batteries lasted about 12 hours. After returning from out of town, I replaced the batteries again and it all worked as it should for the next 12 hours until it was dead again. This was three days past the return window which is very short. I replaced the batteries for a third time and again, it worked 12 hours and died. Yale said they will send an adapter that will need to be plugged into the house to help this work better. I do not expect to pay this much and need additional parts to help this work when it should work just fine without them. I have other smart locks that work great and have never had a problem. This is not one of them. Stay away from this product.