Customer Ratings & Reviews
- Model:
- YRD410-WF1-619
- |
- SKU:
- 6540360
Customer reviews
Rating 4.4 out of 5 stars with 349 reviews
(349 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the ease of use and straightforward installation of the Assure Lock 2. Positive feedback also highlights the quality of the product, reliable app integration, and the convenience of features like the keypad and auto-unlock. However, some users reported concerns about the battery life requiring more frequent replacements. A few customers also experienced challenges with the lock's calibration process.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Lock
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Offers abut learning curve lot of desirable features, but set up and learning curve are steep
This review is from Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Black Suede
I would recommend this to a friendRated 1 out of 5 stars
Broken unit and terrible Yale customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit that I received has never worked as intended. After installation and downloading the Yale Access app (iOS), during setup the unit never proceeds past the "Handing Calibration" phase. Repeated attempts to complete the handing calibration display one message noting that the lock is calibrated, only to be followed immediately by a new prompt that the lock still requires calibration. Moreover, pressing any button on the exterior keypad of the lock automatically re-attempts the lock handing procedure. Yale customer service was terrible in responding to my repeated attempts to get a replacement unit under warranty. After a dozen or so back-and-forths with various Yale representatives, I was finally told that I would receive a new lock. However, Yale only bothered to send one replacement part (not the complete unit that I requested). After installation with the new interior lock housing the same problem persists, and now Yale customer service no longer bothers to respond to my messages. I'm out $225 and dozens of trying trying to get this lemon of a device to work. Take my advice: Do not waste your money on a product from a company like Yale that has terrible customer service.
This review is from Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Black Suede
No, I would not recommend this to a friendRated 5 out of 5 stars
Yale Lock adds to home automation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install, works well with HomeKit and easy to assign codes to others.
This review is from Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Black Suede
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Not As Expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery does not last long, it always disconfigures, and disconnects from wifi. i do not recommend this product.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Not Android Compatible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of ownership, Yale Locks are no longer compatible with Android devices. Customer Service recommends getting an iPhone to resolve this issue.
This review is from Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Black Suede
No, I would not recommend this to a friendRated 1 out of 5 stars
ABSOLUTE TRASH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute TRASH! Lock failed conveniently right after the 1yr warranty was up. Terrible customer service and terrible company who does not back their product I should have stuck with my schlage locks. $300 paperweight
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolute TRASH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute TRASH! Lock failed conveniently right after the 1yr warranty was up. Terrible customer service and terrible company who does not back their product I should have stuck with my schlage locks. $300 paperweight
This review is from Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Black Suede
No, I would not recommend this to a friendRated 1 out of 5 stars
Never works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yale smart locks are the worst. I bought three and they say they work with Apple home but it is impossible to get them working with bluetooth. Save yourself and wait for a different brand to support matter
No, I would not recommend this to a friendRated 1 out of 5 stars
It doesnt last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Condensation get inside the device and from that point problems every other day
This review is from Yale - Assure Lock 2 - Smart Lock Wi-Fi Deadbolt with Push Button Keypad | Key Access - Black Suede
No, I would not recommend this to a friend