Customers frequently mention the ease of use and straightforward installation of the Assure Lock 2. Positive feedback also highlights the quality of the product, reliable app integration, and the convenience of features like the keypad and auto-unlock. However, some users reported concerns about the battery life requiring more frequent replacements. A few customers also experienced challenges with the lock's calibration process.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 347 reviews
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Worth it
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well and easy to use. App is ok, a little difficult at first but gets better once you get use to it.
Does not stay connected to wifi and randomly shuts
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this lock because of all the good reviews. 1 month after puchase the wifi issues begin. I have switched networks and moved wireless router 5ft from the door and it still keeps disconnecting from wifi. Then the lock randomly shuts down and stop working, so I have tk keep removing and replacing the batteries to resrart it. There have been multiple times where no one realized the lock wasn't workkng and left the house and it never Auto locked nor locked when the yale button was pushed.
I called tech support and they were no help. I was told i would receive a call back from a supervisor and its been 5weeks and still no call. I was told that in order to do a warranty exchange I would have to take a video of the lock not working and me taking it apart to get it to work.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really simple to use and easy for the kids to operate
I would recommend this to a friend
Rated 5 out of 5 stars
Love it
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This product works great with my Google home devices!
I would recommend this to a friend
Rated 4 out of 5 stars
Works well, little to no issues that truly matter
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works well. The smart sensor to see if the door is locked or not does not work, at all, like some other reviews mentioned. But, that's the least important feature that we were looking for when buying this unit, so it matters not. Overall satisfied with the purchase.