Customer Ratings & Reviews

I received this lock as a housewarming gift and absolutely loved it at first! It has a great design, the fingerprint reader works wonderfully and makes for a really easy process to enter the home. For the first week or so the lock functioned well, set it up with the app, doorsense works nicely, and entry and exit are easy. However, I started to notice that the door was unlocked when I locked it last and no one else is home. After placing a security camera to watch the door I found that the lock would randomly unlock itself in the middle of the day or the middle of the night and stay unlocked until I notice and relock it. The app would register this action in the activity log as the lock being "manually unlocked" but per security camera footage no one was anywhere near the lock and it decided to just electronically unlock itself. A lock unlocking itself at random times is the worst thing a lock could possibly do and has me significantly concerned about the security of this lock and the safety of my home. There are a number of forums and posts that show similar experiences with this product, so I know this is not a one off with my lock. I spoke to Yale customer support and they were very responsive and offered a replacement, but since this was a gift and I do not have proof of purchase they are unable to assist further.

Easy to install, work as expected, highly recommended

The version with a keyhole does not have an emergency power receptacle. DO NOT BUY THIS LOCK unless you want to be stuck outside. I've been outside for 1 hour, with who knows how long to go, waiting for a locksmith to basically drill through this $200+ lock. It ate through 4 AA batteries in just 6 days, of having a pet sitter watch my animals. Now I'm home, and can't get in. Awful experience.

Great product. Installation by professional as required adjustments to the door handle.

Really amazed of the Yale First time, and will def buy another l.

Bought this Lock on 10/17/2024 - 45 days later Electronic Components stoped working and the lock become unresponsive, By December 3rd 2024 YALE started Replacement order, Last Update from their website said DELIVER SCHEDULE DATE : 5/14/2025 What ???? YES , 6 months waiting for them to replace a defective product . Conclusion RUN AWAY From YALE - MASTER LOCK.