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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1303 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the Assure Lock Touch Screen Smart Lock's ease of use, straightforward installation, and auto-locking features as significant advantages. Positive feedback also highlights the keypad's functionality, the lock's quality and design, and its security features. However, some users experienced challenges with battery life, connectivity issues, and the app's user-friendliness. A few customers also found the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,303 reviews
  • Rated 5 out of 5 stars

    Nice product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Assure Lock is a great product for your smart home!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works as expected and reliably

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It s a nice luck and I love its color It’s very reliable but the only issue I have with it is that it’s numpad is not sensitive enough sometimes I have to enter the passcode like 3 times before it gets it right!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to follow instructions, I like that it has a key as a fail safe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keypad is a real nice feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great support from both Best Buy and August Lock. Loves the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spectacular product came in box too. Very impressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Allows me to control access to my home from anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good locks

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well with the nest hub. I like not having a key

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yale assure lock touch screen is a durable lock and awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, Thanks.................................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good keypad and key option!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like our door lock, the touch surface works, but the big issue I have is with the wifi bridge, it isn’t the best and I have trouble connecting it to Bluetooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very good. I liked. Is perfect. Is necesary. Bye

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart Lock and easy to Install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Lock and easy to fix. I really like the ptoduct

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love not having to carry a key around all the time.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good security system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good security system easy to use and looking fantastic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks really nice on the door, works very well. Very convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can open the door wherever you are with internet access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Lock

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay product. Got it on sale but would get another product again. App is useless and does not work. Purchasing was easy at BB.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really really love this product. Great locks indeed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 1 out of 5 stars

    BUYER BEWARE! AIRBNB OWNERS BEWARE!!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORST MISTAKE EVER BUYING THIS! I want my money back. Installing it was easy, connecting it was easy, but a week after that, it was a complete nightmare. I wish I had listened to other reviews about it stopping and starting and disconnecting randomly, etc. I thought mine would be different. This is a WASTE OF MONEY. I bought this to make the experience for my AIRBNB guest better, but it's only caused a big headache.

    No, I would not recommend this to a friend
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