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Customer Ratings & Reviews

Your price for this item is $173.99
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The comparable value price is $289.99

Customer reviews

Rating 4.4 out of 5 stars with 1303 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers recognize the Assure Lock Touch Screen Smart Lock's ease of use, straightforward installation, and auto-locking features as significant advantages. Positive feedback also highlights the keypad's functionality, the lock's quality and design, and its security features. However, some users experienced challenges with battery life, connectivity issues, and the app's user-friendliness. A few customers also found the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,303 reviews
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart lock. Has the key functionality and coded so the kids do not have to have a key. Can be controlled with Alexa and by app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Products da new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new product is amazing and I can’t wait to get more reliable products from the one and only Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect upgrade for our house. We had an older model, and this one is easier to link to my network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the smart lock and it works great. I am still having issues with the app connecting, but I'll keeo trying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ethical installers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were GREAT. They were friendly and accommodating and very good teachers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Locks Are The Way!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the purchase. I can unlock it for any visitors while I’m away, lock it with a tap when my hands are full and it looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is nice. I am enjoying the larger numbers that are on display. The numbers are brighter than the last model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid lock and interfrates to my alarm service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this lock because it integrates into my alarm system which was key for me. Works great and love the integration.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Returned

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned, could not get it to cooperate very well. I sure it is a good product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not impressed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock goes through 4 AA batteries about every 6 weeks which seems like a lot. Also, it automatically locks even though we have it set not to in the app, which probably contributes to battery usage.

    No, I would not recommend this to a friend
    • Brand response from Yale Customer Care
      Posted .

      We are sorry to hear your experience with our products! Our Yale Locks are expected to have a battery life of minimum 6 months up to 12 months. Since your product is not meeting this expected lifetime, we would like to further look into your specific case. In order to determine the root cause, please contact our technical support line at 1-855-213-5841 at your earliest convenienece.

  • Rated 4 out of 5 stars

    knowledgable locks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love it, but it does have a few flaws, but that can be fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home security tie in.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh this lock works really well with my HomeKit integration with Siri support it’s really nice to have all my family access directly on the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this lock but needed to special order this color into Best Buy! Amazing, lock has key in case internet goes down.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great lock - not the easiest to use

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting it up with August was a pain and nobody can figure out the wake feature where you have to actually touch the pitch black screen to see the buttons. Also, to lock it you press the logo, or anywhere, or your whole hand on the screen. None work all of the time. Try explaining that to a friend on the way out the door.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Lock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing one didn't expect to work the way it works, the welcoe home feature and unlock from anywhere I liked the most.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lock is awesome. Everything worked out fine. Easy to install. Wifi works great! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the lock and the app it comes with. I’ve had no issues with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pal installed it for me and I love it! How to I connect to my echo show (Alexa product)!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best house lock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this lock! I can finally leave my house without having to take my keys every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. It makes me feel secure knowing that everything is okay when I leave my house.

    I would recommend this to a friend