Customer Ratings & Reviews

DO NOT PURCHASE THIS! Not recommended. Key functions don’t work at times during initial setup. Contacted tech support, asked too many questions before they could help. Wasted soo much time trying to set up WiFi. Not worth the trouble!

Lock wouks not work. Rhe technician who completed installation had the nerve to tell me he installed 5 of them and I'm and only one of them worked. What kind of service is that?

I bought this, installed and had trouble getting it to connect to Homekit. Yale's support was no help at all, and three months later it's still not connected. I did buy the buyer protection plan and will return it soon enough.

Finally got the thing put in by alarm tech in Florida and straight out of the box never worked. And I guess beyond the return period. Not happy for the price I paid

I would love to have kept this lock installed. However, it kept erroring out as I was setting it up. I have a regular door, not a complicated setup, but it still wouldn't adjust correctly, unlike it's sibling, the Nest Lock. Not worth the money.

This is definitely the most thoughtfully designed and solid smartlock I have installed. I have put in ten smartlocks of 4 different brands. Normally there is a problem with tiny screws needing to find their way into impossibly tight corners that cause a lot of craning of the neck. Not so with the Yale lock – it was excellent in installation design which is sometimes forgotten. The functionality was top notch as well. I had no trouble installing the physical lock into the door. It is very simple to do with this smartlock. Also it was easy to set up the master code and user codes to open the lock, you have a choice of 4 to 8 numbers. The lock talks to you and guides you through doing all this – wonderful. Some folks will stop at this point and have a very nice keypad lock. I did however have problems getting the August App on my android phone to find the lock. Good news of sorts is that I made three calls to August support (not Yale support) and within seconds I was connected to a support person each time. So the support from August was super. Turns out some phones may not work with the August App. However the app did install on my phone. My phone is an LG Stylo 4 which is fairly new with 4.2 Bluetooth and running Android 8.1 – here’s the bottom line, after about ten tries it finally saw the lock. I did clear the app’s cache and data. The support folks thought the phone may not be compatible but I figured it could also be faulty hardware – but the hardware was good. One way to determine if the hardware is good is to remove a battery, remove the smart module, wait ten seconds and reinstall the smart module and battery – if the lock tells you ‘welcome’ the hardware is good. The reason I think it finally worked is that you need to be logged into your August account and the cache must be cleared. I suspect Samsung phones don’t have the problem. In any event it finally worked. If you look up non-compatible phones (with the August App) a couple LG phones are listed, but not mine. I include this info since it might help make a buying decision. Once I was able to configure the lock it was amazing. Included are two keys but you won’t need them. The package included a Connect Module (hub) so you can work the lock when you are away from home over WiFi. It also included a ‘lock sense’ module that when configured will tell you if the door is open or closed and if the lock is extended or retracted. I had not seen this feature before and it is very nice. I found this package to be one I would highly recommend – it is an excellent quality lock with outstanding features.

This is one of the slickest looking deadbolts I’ve ever seen. Installation was simple; if you’ve ever installed or replaced a door handle or deadbolt, you can install this. The app has a walk through tutorial as well for installation. Overall, I would say that it took less than 20 minutes to get it installed (and that’s with my kids asking for snacks while I was doing it). Setting up the PIN was simple enough and works well. I like that the lock comes with a physical key as well, as it runs on AA batteries; so you don’t have to be worried about the lock batteries dying and being locked out. The app is nice and allows you to lock the door without physically locking it; I’m also about to lock and unlock it with my Apple watch, which I still find cool. The app also allows you to set up smart alerts (like when a specific person unlocks the door) and automatic locking and unlocking given your bluetooth location, which is a nice feature. The door also comes with DoorSense, which enables the lock to detect if the door is open or closed. I did not install this on my door, as I put the lock on the door between my kitchen and garage and it would be constantly alerting me with my kids coming and going. I wasn’t able to get it set up with my Homekit and therefore, haven’t been able to lock it or unlock it while out running errands. This could just be user error on my part, but it is an issue I had. Overall, this is a really nice looking deadbolt and also has some cool features. I would suggest this to any of my friends and family that are looking to automate them home.

I was drawn in by the Yale name, don’t be deceived!! Very hard to link, everything goes through August Home. Two separate companies to contact for support!! Internet goes out you are locked out!!

The integration with Airbnb does not work. Yale support will not provide a solution. Best Buy will not return the locks! Don't buy it.

The WiFi bridge does not work with mesh networks even if they are compatible with 2.4 GHz. Customer support will just tell you it does not work.

I’ve tried several keyless locks at devices over the years. The quality has certainly increased over the past five years. Yale has created a solid keyless entry lock set. It may not be of the same quality as some of their competitors, but for the value you won’t be disappointed. I suggest you read the instruction manual carefully as installation can vary from door to door.

Nothing but problems. I have trouble with the remote locking and I had to remove weather strip. The lock still doesn't work right.

Came with no doorknob and when installed by their “specialists” he was unable to get it to work. Returning. In line at store now behind 8 people. A nightmare

It never got put in because of the lock hole. This should’ve been investigated before I paid for product and service to get it put in.

Item was shipped with missing parts and damage to box. Had to return as with missing part couldn't enable wifi

Did not like the way it operated. The deadbolt was not extending fully and the computer was in the fault mode. Returned and bought the Nest lock.

This luck did not work properly. The geek squad install I could not install it properly. I returned it and got a $25 lock from Home Depot.

App is horrible and thinks the door is jammed when it isn’t. Makes the wifi feature useless.

Not connected correctly don’t work and service extremely poor

I returned my first order because the August module is not working but Yale lock is working. I hope my second order will work properly.