Customer Ratings & Reviews

Love shopping at Best Buy. Along with this Membership makes me want to even more with the great member prices.

I love Best Buy. I would have liked the membership to stay free BUT I guess times have changed. I still think the perks are about the same.

Literally saved me more money than the membership cost on my first purchase haha. Totally worth it. Even if your only buying something here and there.

Still never heard back from march 2: Subject: Re: << Ref:2891546 >> Best Buy Update | Price Match | BBY01-806921884384 Hi Brian Thank you for your reply. Please see attached picture - I spent about 1 hour on chat and the first rep saw when i joined membership it only took off $100 in total for the pair. Advertised was members save $200. After chatting with 3 people I called and was transferred and then finally had a woman could have been at store and she saw what i was talking about - i was 2 hours in and she wanted to cxl and rebill i just didnt have time it was 930pm. When i called next day they advised me to go to a store and they could adjust - are you kidding - its like a 25 min ride. I really cant understand why this cant be honored. 1399 for the pair is where it starts - then says members save 200 on pair (not up 2 or any ​**) so i purchased membership for $49. price came down to 649 each thats = $100 - Another thing is the rebate that also shows when you put in zip shows I am entitled to $100. Ok great so after purchase I go to submitt and it says expired 12/31/2023 (Really) and also that company is not even in Putnam county what about that ?? Another $100 Please escalate this to a manager immediately. I am not asking for anything that is not advertised and I cant get to a store. Your attention to this matter is greatly appreciated Best

Purchase this plan to take advantage of the savings.

Polite, courteous and knowledgeable information provided to me.

It's a good deal if you have high dollar purchases. Paid for itself with the first purchase.

I was encouraged to get this when making another purchase .... which ended up being returned 2 days later and has to pay a restocing fee which was almost as much as the cost of this "plus" fee. I have been becomming more and more dissapointed with Best Buy over time .... usually for not having addiquate inventory and prices being higher than online elsewhere ... so when all is combined ... probably will not get again and cannot really recommend purchasing.

good if you have a big purchase but not worth it if you're not a regular.

Great membership it’s very recommended if you buy a lot here in BB

The membership is a good deal. I like the fact you have an extended period of time to make returns, if necessary.

The Membership is a real value! We love the peace of mind of the support and interaction any time we may need it!

Great plan worth the money, the perks and discounts and exclusive access to deals does make a difference

I found some very good deals with this membership, however I didn't use it enough to renew my membership this year.

It better the the warranty that comes with the product. This save you money on all the products you purchase. It’s like a one for all win win!!

Sold a Best Buy Plus membership. Told if price on item drops within 60 days, will get price adjustment. TV was $ 1899 but on sale of $ 1499. Price dropped to $ 1299. Tried to get the $ 1299 price adjustment but was denied because TV already was on sale. Then how can you pitch this benefit- if it drops within 60 days - if the policy does not apply to a sale item? Then why would I make a tv purchase in late October and early November knowing the holidays are coming? And why would I pay for the membership if it only applies to FULL PRICE items?

Normally, they’re outstanding but my last encounter with online services like I said, don’t know what’s going on. It was very very poor. I recommend you because I know you have a standard that you sit, but my last encounter did not measure up to your standard. Therefore, I just give you two stars

Excellent opportunity for savings and additional customer services from the best in the business.

Wouldn’t allow me to use my 80.00 dollar reward unless I spent over 80.00 before taxes. I wanted a shop vac that was just under 80.00 bucks. I would have had to buy something else that I didn’t want just to get my reward. Then my reward disappeared 2 days before the expiration date. I wasn’t impressed.

Salesman promised a Greek Squad member would come to my home to assess whether my old TV mount would accommodate our new 65" TV. I was led to believe I would get big savings on my purchase by taking advantage of their cash back deal when my purchased item went on sale over black Friday and during Christmas sales. My item, a very popular TV, didn't go on sale. Other perks with my Best Buy Plus plan were useless. The free Sirius radio for several months couldn't be accessed--the link to the page I was led to had an error message, and a free x-box or Nintendo football game were sold out. The worst part of the experience was the lack of communication. There is no phone contact at the local stores. All communication is through the central phone centers and their information was not consistent with what I was told at the local level. I had to visit the local store in person to deal with my issues and got zero help. One rep chuckled when I asked what number I could call to schedule a Greek Squad rep as I was promised. He said that number was the best kept secret of the company. For a thousand dollar plus purchase made at a local brick and mortar store I expected good service. I will rely on Amazon's reliable, customer-friendly service from now on.