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Customer Ratings & Reviews

SKU:
6535792

Customer reviews

Rating 4.2 out of 5 stars with 41875 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1470 Showing 29,381-29,400 of 41,866 reviews
  • Rated 3 out of 5 stars

    ??Not quite sold on the membership??

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite sure the membership is worth it. It really doesn't seem the access to specials and the shipping times is worth the cost. Like I said, I'm not quite sold on the membership yet.....

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t expect help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received an email with a $25 certificate to be used in store or online. It kept saying that it was not recognized. I called a number and was on hold for about 20 minutes. They told me they couldn’t help me and told me to call a different number. Again, I was on hold For about the same amount of time and they told me they were going to transfer me to someone else. I was on hold for them for another 20 minutes and then I couldn’t hear the person nor could she hear me clearly. I guess it was a bad connection so she hung up. I got absolutely no help and the certificate has expired.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      My Best Buy Rewards Certificates can be difficult when they are offered on a promotional basis. These are ties to a certain account. If you need support you can reach out to us on any of our Social Media Profiles Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy) for us to see how we may be able to support you. BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok dont let me start from customer service at the mount vernon store they ALL need Training especially the short black guy he was rude ! My experience was horrible never have i been thru this its my 2nd 75’ samsung tv but this time i ordered the subwoofer >>> 2 separate shipment i paid for setup but had to wait .. its been months now i was so upset i couldn’t begin to tell you my horrible experience i told the spanish guy i didnt have good credit he insisted i run it anyway so i never got the membership if this rating is just for members well shame on them .. i will never want to shop here again i spent thousands of dollars up front and received horrible service!

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Hi there, LisaD! Thank you for taking the time to leave feedback for us regarding your My Best Buy Plus™ membership. It looks like your review is related to a recent in-store experience with signing up for a My Best Buy Credit Card, and we would be happy to look into this closer to better advise. To get started, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention that this is in response to your My Best Buy review. As always, there are some great benefits to the membership, including free standard shipping, free 2-day shipping, exclusive member prices on thousands of items, exclusive access to sales, events and products, and an extended 60-day return window on most products. Here is a link with more details on our membership tiers: https://www.bestbuy.com/memberships. Thanks! BBY-ExBrand_Totaltech

  • Rated 1 out of 5 stars

    Does not extend return window of open box laptops!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe BB misrepresents the membership return window for products. While the infamous *asterisk is there, it never goes into full explanation of the service for open box. It does not cover open box laptops. Hence my cancellation of the service. Be forthright in your claims BB.

    No, I would not recommend this to a friend
    • Brand response from Memberships Expert Team
      Posted .

      Thank you for sharing your experience as a My Best Buy Plus™ member, DigitalCurator! Our Return & Exchange Policy found here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014 has the details on the return time extension. Let’s get this reviewed for you. Please reach out to us on Instagram (BestBuy), Twitter/X (@BestBuySupport), or Facebook (facebook.com/BestBuy) and mention that you're contacting us in response to your My Best Buy review. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Saved me money, and it was pretty much free

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty cool incentive. Not sure if sale prices were just adjusted to try and push the subscription

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been able to save big and have great financing options with the membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service, extended returns

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the extended return period really helps with open box merchandise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Indubitably The ( Ironically) Best if Your Buying Electronics Appliances Ect..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never used because we were never made aware of any deals on the TV we bought. We feel we were perhaps pressured to purchase the membership and then ignored in about deals.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cost outweighs the perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has its perks. Unless you shop or ship a lot, it's not worth the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hope to use more to get more out of it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is a great idea if you plan to purchase enough to get your money’s worth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Price is right to put more in your pocket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have i sayed over a 1000 in one day. Why have i not enrolled sooner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is easy and convenient. Would recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is very good, its prices are very affordable with good discounts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the savings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved money from the minute I started account! Smart!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smooth good rewards, good to keep track of purchased items also.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It is fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is fair but would like a few more special events to receive a unique discount for being a member.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the perks on hand for when I stop by Best Buy.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    i love this membership

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] this membership has helped me get good deals on items i purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I would definitely recommend anyone. Plenty of discounts with this membership.

    I would recommend this to a friend