Customer Ratings & Reviews

Definitely worth the membership and the extra benefits

If you dont have one, you should get it for all the great deals it provides!

I like having heads up notices on upcoming items on sale.

I am a new member and so far so good. I love the offers receive via email.

There is literally no point for buying this product. It is only effective for Best Buy exclusive items. This is a feeble attempt to copy Amazon's online structure, but I'd rather purchase in-store to get the item(s) on the same day. Even their "exclusive member prices, deals and offers" are ridiculous. Their discounted prices are still higher than MSRP or can be found on competitor websites for less. I was never invited for "exclusive sales, events or products". The only possible benefit is the "extended 60-day return window" but even THAT is for "most products" with an asterisks.

This membership has little value. With so many stores having similar products to Bestbuy, the sales arent hard to come by elsewhere and there is rarely anything that is discounted lower than anywhere else. There really doesn't seem to be a benefit to having it other than paying to get access to occasional sales.

Saved enough money to pay for the membership and then some.

Initially there were some great offers- the buy two get one switch game, for instance, and the gift card discount. Since then the quality of the offers has been low- the normal sale prices best buy offers to non-members are better deals than the small discounts you get on most items. And the big sale prices for members only tend to be on lower quality or undesirable items. Don't think I'll renew.

I bought the membership and then bought new kitchen appliances. I ended with about $600 in rewards. Every time I tried to use them there was a problem. I’ve spent hours on the phone with Best Buy. Each time, the rewards are supposedly usable and then they say they expired in December when Best Buy on the phone said they made them good til this June. It beyond frustrating. I have several large purchases coming and I won’t be using Best Buy. You ripped me off of $600 worth of rewards. I work at a property management company we we are going to quit using best bay at the company also.

Worth it. Paid itself back on a tv I bought during Black Friday.

I have not had the opportunity to use this membership and it's features to date. May have been a waste of money. We will see.

I was told a different price for the membership than what I was charged. When I realized this and called the next day, I had a terrible time getting through, when I did reach someone I would be directed to call the store directly, I’d call the store and still get transferred to someone at a different location. I was repeatedly asked why I would have been told a different price and instructed to “go to the store and ask the employee why they told me that.” I live an hour from the store and don’t believe that’s my job. When I attempted to use the price match guarantee, I noticed the sale price after customer service hours and initiated a call as soon as they were open the following day. I was told the sale was no longer active and would not be honored and that it’s not uncommon for them to run sales that only last a few hours. It’s been an insanely frustrating experience the entire time.

I am extremely disappointed with the experience I had at the Burbank store. I was forced by the store manager to purchase a membership in order to receive an item that had been mistakenly delivered to the wrong address. To make matters worse, customer service never informed me that I could request a refund for this forced membership. Since that incident, I have chosen not to spend a single penny at Best Buy—and I have no intention of returning as a customer. This kind of treatment is unacceptable and has completely undermined my trust in your company.

Always been a big fan of Best Buy's service Is excellent customer service

It’s a very good subscription and very cheap since you pay 50 dollars a year

Faster shipping and offers are good. Worth it for the price you pay.

So far so good! saved me some money! Thats what its all about!!

Great idea and very useful. There are some many deals and benefits

Geek squad is awesome and they have always been there when I needed their help.

It’s confusing! I have difficulty finding my promotional balance and when it's due. No great savings on items.