Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
I still don't understand how it works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just don’t like several things. The app, the membership explanation of how it works/options & such
No, I would not recommend this to a friendWorthwhile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the amount I paid for this membership I still don't see anything that makes it worthwhile
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Jeff. Thank you for providing your feedback. I would encourage you to visit https://www.bestbuy.com/memberships to review what all our memberships have to offer. Our memberships offer many benefits and perks that you can take advantage of!
STINKY BEST BUY PLUS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My best buy plus is worth NOTHIING. It is a waist of money
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .benefits for our My Best Buy Plus members are available online, you can review these at https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285 . Please reach out to any of our social media profiles for support with questions or concerns. Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy)
refund gone?????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed, b ought item with cash they said mail check, check never came would not give me cash. and are now saying get into contact with police 30 days been out 800$ with no care to with do not buy anything from these people
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello. Not getting the refund you were expecting can be truly frustrating. Please reach out to us on social media so we can look into this for you. Please mention your My Best Buy Review when reaching out. You can find us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy).
PRR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service and love shopping there.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's good and there is not much else to say really.
I would recommend this to a friendMember Pricing Changes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The discount changes, it not always on the same thing. When I got this membership I thought the items I was buying were part of the membership discount. But it works like a "sale" where your membership allows you to get the "sale price." Comeback later to buy the same item and the membership price is no longer available. If I would have known that, I would not have paid the $50 for the membership.
No, I would not recommend this to a friendDissatisfied Buyer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My washer arrived with a huge dent on the side. It took several visits to adjust the exhaust on the dryer. Never buy washer/dryer at Best Buy! I wish to cancel my membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .FrancineH! We appreciate you posting about your experience, although this is far from what we expect for our customers. We encourage you to call (888) BEST-BUY or (888) 237-8289 to receive assistance , or contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
I’m satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best to have membership plus and the service
I would recommend this to a friendWorks great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The value of this purchase was what was really great it
I would recommend this to a friendNot happy with order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After paying over $1700 for a laptop to only get the order cancelled after weeks of waiting and then it says I have to wait for my refund 10+ days. Thats my money and should have been credited immediately when you cancel my order. And I purchased a phone screen protector that was expensive and was replaced for fee but they can’t get that protector now.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Not getting what you ordered can be difficult. You can certainly reach out for support to any of our social media profiles below for support Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), Instagram (instagram.com/BestBuy)
Horrible experience for Telephone help desk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is worst customer service for getting the details on points award from Best Buy card. I was promised in store that I will get total 12,500 points for my recent purchase using Best Buy card. But I was awarded only 5400 points. They cannot tell what happened to remaining 7500 award points. Worst is that they point me to different departments and I was sent to 3 different numbers, while no o e person can address the issue. Absolute worst experience from the reputed name like Vest Buy!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate you leaving your review, but are concerned to hear that you have not received all of the points you deserve. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Lies and poor customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was lied to by member services on 4-5 occasions that I’d be refunded rewards credits after returning a defective product. I call on the 6th time asking why the refund wasn’t processed to be told “no sir we will not refund rewards”. Despite the product being defective that I returned. Crazy to be lied to multiple occasions. Don’t waste your money buy products elsewhere if you can. Don’t buy the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Carter! We appreciate your review, although it's concerning to hear you had a poor experience recently with your return and rewards. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to help!
Pointless Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of pointless membership with no value whatsoever.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, WilliamB! The My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! Be sure to check out https://www.bestbuy.com/memberships for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support regarding your initial purchase. If connecting with us via social media, please be sure to mention that it is in response to your My Best Buy Review.
BEWARE: Cannot cancel online or chat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to cancel before 60-day grace period via app. Discovered only cancellable via phone or store, but both were closed. Phoned next day, after holding and re-holding to get to the right department, supervisor said full refund approved. 2 months later, no refund. New rep said full refund wasn't approved, so I needed to phone to request partial refund! They never canceled or notified I had to call AGAIN?!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for sharing this review, although we hate to hear about the difficulties you faced with support and cancelling your membership. We know it's important to get the support you need in any case. While memberships can be cancelled by managing subscriptions on your BestBuy.com account, we'd like to follow up on this experience. Please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best part is that it was essentially free as I got $50. off the item I purchased if I bought the membership.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .We love hearing that you're already seeing the savings add up as a My Best Buy Plus™ member.
Please take the time to visit https://www.bestbuy.com/memberships for more information on savings and benefits.
Be careful of auto pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like that I am automatically set up for auto pay in one year.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Autorenewal is a core part of the membership, although you can cancel it at any time. Please reach out if you have questions or concerns we can support you with to any of our social media profiles below. Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy)
Member plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing i ever got save me some money great deals
I would recommend this to a frienddon't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was sold to me as an add-on to a purchase that I was going to make when I canceled the order and asked to cancel this membership. It was never canceled. I got charged for something that I couldn't use and never used and that's how I feel about it something that a sales person just adds on for the then to get whatever perk they get for selling it. I called customer service directly to ask them to cancel it, and they never did credit me back for this. They only credited me back for the item that was canceled.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Donna. Thanks for sharing your feedback with us. We know how important it is to be able manage your membership. If you still need help, you can reach out to one of our live representatives through one of the social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Also mention that it is in response to your My Best Buy review.
Easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Had no idea how much easier this would be.
I would recommend this to a friend