Customer Ratings & Reviews
- SKU:
- 6535792
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Horrible experience for Telephone help desk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is worst customer service for getting the details on points award from Best Buy card. I was promised in store that I will get total 12,500 points for my recent purchase using Best Buy card. But I was awarded only 5400 points. They cannot tell what happened to remaining 7500 award points. Worst is that they point me to different departments and I was sent to 3 different numbers, while no o e person can address the issue. Absolute worst experience from the reputed name like Vest Buy!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! We appreciate you leaving your review, but are concerned to hear that you have not received all of the points you deserve. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to learn more and assist!
Lies and poor customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was lied to by member services on 4-5 occasions that I’d be refunded rewards credits after returning a defective product. I call on the 6th time asking why the refund wasn’t processed to be told “no sir we will not refund rewards”. Despite the product being defective that I returned. Crazy to be lied to multiple occasions. Don’t waste your money buy products elsewhere if you can. Don’t buy the membership.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Carter! We appreciate your review, although it's concerning to hear you had a poor experience recently with your return and rewards. We encourage you to contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review. Our support teams would love the opportunity to help!
Pointless Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of pointless membership with no value whatsoever.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, WilliamB! The My Best Buy Plus™ membership includes an extended 60-day return window on most products, exclusive member prices on thousands of items as well as access to sales, events and products, and free 2-day shipping! Be sure to check out https://www.bestbuy.com/memberships for more information. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for additional support regarding your initial purchase. If connecting with us via social media, please be sure to mention that it is in response to your My Best Buy Review.
BEWARE: Cannot cancel online or chat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to cancel before 60-day grace period via app. Discovered only cancellable via phone or store, but both were closed. Phoned next day, after holding and re-holding to get to the right department, supervisor said full refund approved. 2 months later, no refund. New rep said full refund wasn't approved, so I needed to phone to request partial refund! They never canceled or notified I had to call AGAIN?!!
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi there! Thanks for sharing this review, although we hate to hear about the difficulties you faced with support and cancelling your membership. We know it's important to get the support you need in any case. While memberships can be cancelled by managing subscriptions on your BestBuy.com account, we'd like to follow up on this experience. Please contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best part is that it was essentially free as I got $50. off the item I purchased if I bought the membership.
I would recommend this to a friendBrand response from Memberships Expert Team
Posted .We love hearing that you're already seeing the savings add up as a My Best Buy Plus™ member.
Please take the time to visit https://www.bestbuy.com/memberships for more information on savings and benefits.
Member plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing i ever got save me some money great deals
I would recommend this to a friendBe careful of auto pay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like that I am automatically set up for auto pay in one year.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Autorenewal is a core part of the membership, although you can cancel it at any time. Please reach out if you have questions or concerns we can support you with to any of our social media profiles below. Facebook (facebook.com/BestBuy) Twitter/X (twitter.com/BestBuySupport) Instagram (instagram.com/BestBuy)
don't bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this was sold to me as an add-on to a purchase that I was going to make when I canceled the order and asked to cancel this membership. It was never canceled. I got charged for something that I couldn't use and never used and that's how I feel about it something that a sales person just adds on for the then to get whatever perk they get for selling it. I called customer service directly to ask them to cancel it, and they never did credit me back for this. They only credited me back for the item that was canceled.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Donna. Thanks for sharing your feedback with us. We know how important it is to be able manage your membership. If you still need help, you can reach out to one of our live representatives through one of the social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Also mention that it is in response to your My Best Buy review.
Easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Had no idea how much easier this would be.
I would recommend this to a friendGood value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for what you get in a year!!!!!!!!!!!!!!
I would recommend this to a friendI love my membership!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new iPad! The customer service was great!
I would recommend this to a friendBest Buy Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an average membership at best. Not enough deals for the money. I am a little disappointed.
No, I would not recommend this to a friendI was lied to
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased my membership I was told it would NOT renew, unfortunately it did renew, I will not be keeping it when it expires. You lied to me, I do not take it lightly.
No, I would not recommend this to a friendNot a big fan of automatic memberships
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I suppose if I needed to utilize the membership perks it would be great but honestly I'm not in the field that uses this kind of stuff it's more of a hobby for me now. I will say that I detest something that I have to cancel I hate automatic sign ups. I find that practice the mark of something dying or at least unsure of the future.
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hi, Jason! Sometimes a membership is recommended if it provides savings on a purchase that's greater than the membership price itself. We encourage you to visit https://www.bestbuy.com/memberships or call (888) BEST-BUY or (888) 237-8289 to discuss this further and manage your membership, or contact Best Buy on Twitter at @BestBuySupport or on Facebook here: https://bby.me/message-us. Our support teams would love the opportunity to learn more and assist!
Delivery problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As seems to be the policy...this is the 2nd time in a row this past 30 days...the deliverymen refused to install the washer.....
No, I would not recommend this to a friendBrand response from Memberships Expert Team
Posted .Hello, Diana. Getting your washer properly installed is super important. If you still need some assistance, please reach out to us on one of these social media platforms. Facebook: @BestBuy, X: @BestBuySupport, and Instagram: @BestBuy. Also mention that it is in response to your My Best Buy review.
Best decision ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying best buy membership is best decision ever!!
I would recommend this to a friendGreat shopping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great store and products and a knowledgeable crew.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good——————————————————————————————————————————————
I would recommend this to a friendFeeling protected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the protection plans on purchases. Thank you!
I would recommend this to a friendGood tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv brand.very smart tv 100% recommended..
I would recommend this to a friend