Customer Ratings & Reviews

Canceled after 1 day lol there’s no point in it at all.

A lot of good perks but still not perfect. Recently had a major issue with an Apple Watch order that couldn’t get figured out no matter what I did. Placed an order while watch was on sale, watch ended up being put on back order after I ordered it. Then it was no longer in stock so we were unable to get sale price even though we did nothing wrong. BUT the real kicker was we had 100 dollars in certificates, which were non refundable. So BestBuy messed up our order took the 100 dollar certificate from us. Being a paying member I thought we could resolve the issue but I thought wrong. Really enjoy working with and buying from Best Buy but this is a major issue. I understand policy but this is a very extreme situation with mess ups everywhere.

I did not want the membership but was forced (bullied) into buying it. It was 21 days after purchasing a last minute TV antenna (I would not have purchased 3 at once if they explained their new return policy). The next day I put one antenna up and it worked well, then I went on a two week work trip. When I got back, I tried to return the unopened two antennas with my receipt. They would not allow the return. To get any money back at all (over $100) I was held hostage to purchase the Best Buy membership (~$50) which would then allow the return. At least I would then receive some (around half) of my money back.., felt like bullying. This makes me not want to buy anything at Best Buy now. I chose to purchase my electronics elsewhere now due to this policy since I feel like Best Buy bullied me into this membership, I had no choice. I do not shop at Best Buy now.

I am sure a membership is valuable to most, but to me it was an unnecessary expense. I felt I was somewhat pressured into purchasing it. I ended up paying more for the printer than I could have paid elsewhere. I just do not make many purchases of your products.

I was told (pushed) by the BestBuy sales representative that I would have gotten $50 (gift card) back since, I have purchase a laptop that more than $500 at that period when I joined the member at that special offer time. However, it was totally a lie!!! It was just a reward that I should be received at that moment of time. Very disappointed!!!

Did what it promised from what I can tell - but I got no value for my expense.

Some prices are genuine and good . But some are priced higher and giving at a discount price for this membership

I spent a lot of money on a new TV, stereo speakers, receiver and blue ray player, as well as the associated wiring and TV wall-mount cost. I was told I would get a 10% discount, in the form of coupons in the mail for future purchases, for signing up for this membership. It was not true. And customer service is abysmal. I left four voicemails, two emails and a text with the salesperson, Rob, to follow up on the coupons and confirm a site visit would occur prior to installation to confirm the wiring purchased was sufficient for the space and installation would not be compromised. I also called customer service, which took forever to get to an actual person, and when I did get to speak with someone, I was "disconnected" twice before they could answer my question or help me. I've been treated worse before in my life, but not when I've spent that much money.

I haven't had an opportunity to use my membership yet.

This membership is a grate deal for all the perks.

I have been a best buy member for many years and I preferred the spend based tiers compared to the paid ones.

I am trying to use my membership which a best buy employee signed me up for but turns out I can't use it as somehow it is not liked to my account.

loved the old memberships much much better than now

The person that sold me the program for $50 told me if my $2000 purchase goes on sale you Best Buy would price match. No questions asked. The sales man said he could almost guarantee the Breville Oracle Jet would go on sale for Black Friday. He claimed we would save an additional $200 to $300. We paid $2000. I found it for $1750 on line and called the store. Now all of a sudden, it must be in stock and the machine has to go on sale at a few select stores and since it’s out of stock, I would not be able to price match. WHAT A CON JOB RIPOFF!!! Can I return the machine, I would like to purchase from a reputable store that backs up their promises. Can I also get my $50 rewards member fee refunded. Kathy D

Haven't needed to use any services from membership yet.

I just wish we had more in store deals. The deals in store are usually better than any member ship deal.

Complete waste of money.Previously, members earned points for purchases and received monthly discounts. However, the current system only rewards members who use their credit card, which is a deceptive practice. Furthermore, the limited availability of members-only sales is disappointing. And the delays with the two day shipping is ridiculous..

Great service. Really love the promotions and deals.

I don’t feel like this membership is helpful to me - I was told I had to join it just do I could return a product.

Would be good if login page would work but otherwise good deals for the money