Customer Ratings & Reviews

Overall not a bad value but I expected the Buy 2 Get 1 Switch game benefit to be consistent, and not sporadic.

Just not that I don't think that the membership is valuable. I just don't think that it is fair that you have to buy a product to fix a sales error.

Been so into the good quality. I am looking forward to sharing this with family

I’m not sure how this was added onto my purchase, but I do not remember purchasing this for a year.. I believe it was a bait and switch scam.. at this point I have canceled it and did not renew it. However, if someone in the powers to be see this, it would be nice to get my refund..

I didn’t know the membership was going to be charged to my credit card without asking

Miss lead and they got me dang it, was told I would get the nfl ticket subscription free for the season, once I setup the account its just a coupon thats not as good as youtube gives for free! The savings with the card are not competitive with other retailers at full price. I will always shop with best buy for my electronics because they do stand behind them but I wont get the membership again.

With membership, if an item goes on sale within a limited time, you get the difference of the cost back. The store employee entered my item and told me what I would receive back as a credit, but it never got processed on my statement .

I won't sh at this store any more, I asked to take off the best buy plus cost for all the hassle I had to pay my bill, they never took it off

I was looking forward to having a 60 day window to do price matching if I could find a lower price (at your store or another store). I bought an LG OLED TV, and I found a lower price at an approved retailer. When I talked to the price match customer service people, they approved me for a refund of the difference in price, over $200. Based on that, I didn't return the TV to Best Buy and buy it at the other retailer. Well, 2 weeks later I see the refund on my account and it was only about half of what was approved! When I called customer service back and asked about it, they told me that the saw that I was approved for much more, but for some reason it was changed later to a lower amount and there was NO explanation! So basically I passed up a much better offer because Best Buy approved a refund, then Best Buy later refunded me only half the amount. I still have no explanation. Is this even legal??

Would have liked to not wait for 2 months for promotional $50 to vest after spending over $1000. Pretty lame

I had some problems with their delivery. They damaged my floor. They kept saying someone would get back to me about my claim because I’m a membership holder, I’d be first. It doesn’t matter! No one ever got back to me right away. I had to keep calling them.

I used a promotion to sign up for the My Best Buy Plus membership. I clicked the link via the email and signed up to get the $25 rewards certificate they promised. They never gave it to me. When I followed up, they told me the reward was coming... The second interaction, they said it had already been delivered and had expired somehow before the date I even signed up, and then the final party line was that I had not used the promotion correctly and would not receive the reward. Since Best Buy chose to die on the hill of not giving me the $25 reward that I was promised, I have not purchased anything from them, and will continue to do so. Customer service is paramount for me, and Best Buy has failed at every turn.

Best Buy its the best Store, Im er visited in New Jersey

I was lied to and told I would save a certain amount on my purchase but that amount was not the same. Although it still saved me more having it rather than not, I’d rather have had their old system of points and membership back with the gamers discount. To top it off the service I received was horrible during installation of what I purchased you’d think being a “member” would maybe have changed that. Plus if the store does price matches it’s a rarity you would need their “discount”

I was convinced to buy this only to return an item that I didn’t want so after back and forth I purchased and placed the order for pick up only for it to by placed at the wrong store. Called the customer service thinking since I now have the membership certainly there is something they can so since their employee made and error they said they would have to cancel the order and redo it all over again so I had to drive an hour away from my home to get my order.

I had several dollars of Best Buy rewards dollars, went to go use them to a purchase of an iPad to only find out they expired! Was not happy. Instead of constantly receiving emails about sales, it would be nice to get better notifications on this information. I was so upset I chose not to make my purchase.

Not super valuable when you compare all the benefits to other stores

Not a fan of paying for a membership and not getting any special privilege's over a non paid member. Was unable to track down product, find out about restocks, or order for pick up or delivery. Preorders are snagged up by bots in less than 15 seconds, so there is no benefit there either. Unless there is a lottery type system implemented with a purchase limit, that give you a shot out of your pool of "Favorited" items if they are high popularity items. Instead you still have to make the drive to a store to find the product and waste time, gas, and effort to get nothing.

Purchased mainly for buy 2 get 1 free for Nintendo games and that deal plus some additional discount on certain items was great until the deal suddenly disappear without warning as it never stated it was a limited time deal. Due to this, had to drop the rating and will not renew as the membership discount prices can be obtained during sales and personally can wait for the items.

I don't know what extra benefits I'm supposed to get, so I'm not sure if it was worth joining.